Extended Stay America - Houston - Katy Freeway - Energy Corridor

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you found us to be a good value and liked the outstanding service provided by the Valerie. We will share your compliments. Thanks for all of your great feedback, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

We are disheartened to read your review. You deserved a comfortable and stress-free stay, and we are sorry we did not live up to your expectations. We would have loved the opportunity to resolve all your concerns while you were here and would have moved you to another room upon request. We will also certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope you will choose to stay with us again so that we can provide you with a better experience. Sincerely, Hotel Man... read more

Business response:

Thank you for staying at our hotel. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry that you found your bed uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. Your concerns about breakfast will be shared with our Brand Leaders to assist them when determining new menu for future implementation. We hope that you will visit with us again, and we will do our best to provide you with a better experienc... read more

Business response:

Thanks for staying at Extended Stay America. We are delighted to read our location was convenient for your needs and that you had a pleasant stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We hope you will give us the opportunity to redeem ourselves on a future visit. Sincerely, Hotel Management 

Business response:

Lee, thank you for making the Extended Stay America your home away from home. That's the highest praise we could ever receive from you. Thanks also for letting us know how satisfied you were with our location and the value we offer. We appreciate your kind review and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Kim, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management