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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the good nice place 4 the price
"Get what you pay for" hotel The hotel is nicely located on the energy corridor. It is a very basic hotel. Clean but old. Sufficient but not highly comfortable. Good value for a single person. I would not stay there with my family. It was ok, because I was mainly there for night and getting ready in the mornings.
great room for the money this was a great room for the money,clean and roomy
Very Convenient Hotel Hotel was a good deal for the price, staff was very friendly and helpful, and room was spacious and comfortable. Of course the location (right on I10 and about 12 min from downtown Houston) made it a very convenient place to stay...made for an easy drive to San Antonio the next morning. Would stay there again.
Good value As a cost effective hotel, offering a clean, safe room and continental breakfast, this is a good solution. I would go back.
El hotel horrible no se respeto lo que yo reservé cobraron sin preguntarme ya que yo elegí pagar en el hotel no aceptan pagos en efectivo y hay cucarachas en los cuartos no lo recomiendo para nada
Business response:
Dear Monica, Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet expectations and understand your disappointment. Your remarks regarding the reservation and payment options have been shared with our management team. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your feedback is important to us, and we hope to have another opportunity to provide you with a more positive and comfortable s... read more
The kitchen had no plates or utensils. Not even plastic cups. There were paint chips in the room. The only person working when i checked in seemed annoyed that their phone time was being interrupted by actually having to do their job.
Business response:
Dear Douglas, Thank you for sharing your thoughts about your recent visit. We’re genuinely sorry to learn that your experience fell short of expectations. To ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We value your comments and ... read more
Ms Carol at the front desk was amazing but that is the only positive thing I can say. PLEASE STAY AWAY FROM THIS PLACE. There’s roaches coming out of the sink. There’s roaches coming out of the bathroom toilet. This was the absolute worst place I’ve ever slept I cut my stay in half. And for management or possible owners that may comment on this review there is absolutely no need. Please take the time to bomb for the infestations inside of this hotel. No human should live here or stay a night at this hotel.
Business response:
Dear Shevonda, We are truly sorry to learn about the conditions you encountered during your stay, and we sincerely regret the discomfort this caused. Cleanliness and guest well-being are top priorities, and the concerns you raised are being taken very seriously. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. On a positive note, we appreciate your kind words about Ms. Carol, and we thank you for sharing feedback that will help us improve f... read more
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,995 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.