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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ran down hotel, no hot water and bugs. Very uncomfortable! Couldn’t cancel or change hotel without still being charged for my stay. Disappointed with the accommodations. The staff was very polite but the hotel needs a major overhaul.
Business response:
Dear Quintin, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been noted and will be shared with the relevant personnel for review and action. We look forward to the opportunity to welcome you back so we can provide you with an even better experience next time.Sincerely,Hotel Management
Roaches everywhere from bathroom to walls to kitchen area
Business response:
Dear Jamael, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent insects from entering our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Too many thugs hanging around. Won’t be back.
Business response:
Dear Steven, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. We assure you that we have security on our property around the clock for the safety of all of our guests. Also, our front desk is available at all times to help make your stay as comfortable as possible. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management
I only stayed in it for less than 15mins. The room had trash in the fridge and drawers. The bed had a stain, and on top of that my husband got bit by something on the bed.
Business response:
Dear Abigail, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Cleaning chemical smell when walking into the room was overwhelming. No ice machine in the hotel. Breakfast was only coffee. Bathtub was gross & black hairs stuck on the bathroom wall. Black hair in kitchen drawers. Roaches in kitchen. Window in room was unlocked. Review page won't allow me to upload pictures.
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Our front desk team is always available to assist you with anything while you are our guest. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Please return; we hope to provide you wit... read more
Roach infested!
Business response:
Dear Cathryn, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
The staff were friendly and the rest of the property seemed fine but the room I was put in smelled very strongly of urine. I couldn't relax at all, the smell was disgusting. The bathroom has one tiny light and is extremely dark and the walls of the hotel are very thin. Absolutely not worth the price.
Business response:
Dear Teresa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
All the rooms have roaches. The roach coach hotel, I went to ask to be moved to a different room because of the roaches I saw in my room, was told by the front desk clerk all the rooms have roaches. I contacted hotels.com for a refund, and left I couldn't stay is a terrible infestation.
Business response:
Dear Roosevelt, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. Also, please know inquiries regarding financial matters on reservations made through a third-party booking site must be dire... read more
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,995 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.