Extended Stay America - Houston - Katy Freeway - Energy Corridor

Business response:

Dear William, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they are doing everything to prevent future occurrences. We value your feedback and hope for the opportunity to regain your trust with an improved experience upon your next visit.Sinc... read more

Business response:

Dear Ahmed, We sincerely apologize for the issues you encountered during your stay. Your experience falls well below the cleanliness and comfort standards we strive to maintain. Please know that your concerns are taken seriously, and we will address them with our housekeeping team to ensure such lapses do not recur. We would appreciate the opportunity to make amends and hope you will reconsider giving us another chance when you revisit our area.Sincerely,Hotel Management 

Business response:

Dear Margaret, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Dear Kumud, We sincerely apologize for falling short of your expectations during your recent stay. Please be assured that we take every precaution to prevent insects from entering our premises. Our pest control provider conducts regular servicing to identify and address potential issues. However, we will have a conversation with them to ensure that they take all necessary measures to avoid future occurrences and relay your comments to our housekeeping team as well. We acknowledge the frustration you endured and appreciate yo... read more

Business response:

Dear Eddy, Thank you for sharing your feedback regarding your recent stay at our hotel. We are sorry to learn of the various issues you experienced during your visit. Your input is highly valuable as we strive to enhance our services. We will collaborate with the relevant departments to promptly and effectively address all areas of concern and prevent similar incidents in the future. Thank you for choosing our establishment and taking the time to bring these matters to our attention. We sincerely hope for the opportunity to ... read more

Business response:

Dear Dominick, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear TOLA, Thank you for choosing us and for sharing your comments. It is very understandable how these multiple concerns detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamle... read more

Business response:

Dear Rogelio, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team is always available to help you. We are pleased to know this was your experience. Please stay... read more