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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could be a bit cleaner room service only every 14 days
Room was a bit worn
I will be calling Hotels.com to complain of unexpected fees.
Business response:
Dear Carol, Please accept our apologies for not meeting your expectations. We understand how unexpected charges can be frustrating and impact your overall experience. It’s important that all fees are communicated clearly, and we regret any confusion this may have caused. We appreciate you bringing this matter to our attention. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you again under better circumstances. Sincerely, Hotel Management
Not what expected from the picture online very disappointed
Business response:
Dear Guest, We apologize that your experience did not meet your expectations. Your feedback is important, and we will continue working to improve. Thank you for sharing your thoughts. Sincerely, Hotel Management
Inexpensive but infested with roaches and bed bugs; this hotel must have been occupied by very bad people in the past, so the owner had you sign some weird agreements. The smell is terrible!
Business response:
Dear Thanh, We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Our pest control provider does service our hotel on a routine basis. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you for bringing this to our attention. We hope you will consider staying with us a... read more
I was unable to check in to my room due to a policy only plastered on the door of facility advising they would be closed during the time and no accommodation was made after being informed I would not be helped
Business response:
Dear Ariel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Poor communication
Business response:
Dear Brandon, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to provide you with the superior experience that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,995 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.