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Extended Stay America - Houston - Katy Freeway - Energy Corridor
- Hotels
- Houston, TX
About this business
Location details
15385 Katy Fwy., Houston, TX, 77094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches everywhere, smelled like smoke , tub was dirty, bed covers had makeup all over, I felt like I was getting bitten throughout the night. They don’t give you the latest checkin time. Checkout times are weird latest you can leave is supposed to be 12 but it was 11 the girl that was at the front deck literally held our room door open until we got all our things out and it was obviously someone in the restroom using the toilet but she still stood there. Would never recommend or come back.
Business response:
Dear Jessica, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider stay... read more
Smoky air, strong smell of cleaning products, it was unbearable to my kid with respiratory issues..the kitchenette is mentioned but when you enter the kitchen, there is no dishes, cookware, or spoons. When I asked for them, the front desk young female said we have to pay inorder to get them. And she proceeded to say we get what we paid for . I had to check out the next morning.
Business response:
Dear Fortunata, Thank you for taking the time to review your stay with us. We are sorry for the inconvenience you experienced due to the smoky air and the strong smell of products, which hindered your kid's respiratory issues. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. We hope to welcome you back to provide you with the flawless experience you deserve.Sincerely,Hotel Management
I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.
Business response:
Dear Vivek, Thank you for your feedback. We love reading wonderful comments about our associates and will be sure to share this review with our entire team. However, we apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back ... read more
My husband and I checked in at around 3p and all was fine face value we left our bags. We went down stairs and found dog feces on the carpet and not to far we found a loose dog that started growling at us. We went about our business and enjoyed our day/evening then came back and fell asleep then the problems started. I woke up to a faint fire alarm on the other side of the hallway and the alarm didn’t go off on our room. So we looked around to other guests outside of their rooms and also confused. We went downstairs and the ... read more
Business response:
Dear Miguel, We sincerely apologize for the distressing experience you encountered during your stay with us. Your safety and comfort are our top priorities, and we deeply regret the inconvenience caused by the dog feces, the loose dog, and the fire alarm issue. We understand your frustration and concern. We take your feedback seriously and will address these matters with urgency to ensure they do not reoccur. Regarding your refund request, we recommend contacting us directly to resolve this matter promptly. We value your fee... read more
My flight was delayed. When I called the hotel to inform them I’d check in after hours they stated they could not do anything for me. I had to check in the next day during normal business hours.
Business response:
Dear Maurice, Thank you for choosing to stay with us. We want every guest to have a positive experience, and we are sorry we disappointed you. We apologize for not being able to accommodate you during such a situation. Your feedback has been shared with our team to ensure future guests are not similarly impacted. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Roaches in room broken refrigerator front desk didn’t offer code pot or dishes
Business response:
Dear Allen, Thank you for the feedback, and we apologize for not meeting your expectations. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Although we regularly treat our property, we contacted our pest control provider to address the problem quickly to uphold our company's high sta... read more
Roach motel This was my worst experience with a hotel stay using Hotels.com
Business response:
Dear Yoland, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Houston - Katy Freeway - Energy Corridor
How is Extended Stay America - Houston - Katy Freeway - Energy Corridor rated?
Extended Stay America - Houston - Katy Freeway - Energy Corridor has a 2.9 star rating with 1,995 reviews.
When is Extended Stay America - Houston - Katy Freeway - Energy Corridor open?
Extended Stay America - Houston - Katy Freeway - Energy Corridor is open now. It will close tomorrow at 12:00 a.m.