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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Satisfied Customer Friendly, understanding manager and helpful staff! Nice, quiet location.
Business response:
Thank you for your delightful review of our hotel. Your positive comments about our ideal location and courteous service are greatly appreciated. Thank you for choosing Extended Stay America. We hope you are already planning another visit our way. Sincerely, Hotel Management
Friendly staff, clean rooms, nice visit. Would stay here again.
Business response:
Darren, thank you for being a guest at Extended Stay America and rating your experience so highly. It was a pleasure to know you had a comfortable stay in your clean suite and that you were happy with the service you received. We invite you to revisit our property on your next trip. Sincerely, Hotel Management
Nice hotel, nice people. Overall it was fine. The only issue I had and it wasn’t enough to fuss about, however, when we got in the room it smelled awful. Like fried seafood. We stayed two days and sprayed a lot of freshener. It was liveable for two days.
Business response:
Wendi, thank you for being our guest and sharing your evaluation. We are delighted you liked our well-maintained hotel and our associates. However, we are sorry for the inconvenience you had in your suite. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay Great overnight stay.
Business response:
Kathy, thank you for choosing Extended Stay America for your overnight stay. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Grade - "C" - not a great experience Overall, I give my stay a C. The room was dirty in places (the bathroom wall had food smeared on it). Also, the mattress was awful. There was no ironing board (it did have an iron) and no clothes basket to swap towels (I had to go downstairs and get one). The staff was friendly, however, and my room was quiet. I believe the hotel is going to have a refresh in early 2021, so perhaps things will be better after that time.
Business response:
Jason, thank you for being our guest. We are glad you had an overall pleasant quiet experience and that you liked our cordial associates. However, we regret the cleanliness of your suite was not up to your expectations. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We appreciate your patience and hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.9 star rating with 716 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.