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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grade - "C" - not a great experience Overall, I give my stay a C. The room was dirty in places (the bathroom wall had food smeared on it). Also, the mattress was awful. There was no ironing board (it did have an iron) and no clothes basket to swap towels (I had to go downstairs and get one). The staff was friendly, however, and my room was quiet. I believe the hotel is going to have a refresh in early 2021, so perhaps things will be better after that time.
Business response:
Jason, thank you for being our guest. We are glad you had an overall pleasant quiet experience and that you liked our cordial associates. However, we regret the cleanliness of your suite was not up to your expectations. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We appreciate your patience and hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Larry, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management
I loved it. Looking forward to keep staying at you're properties.
Business response:
Karla, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jose, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
stay was good for price very nice staff
Business response:
Patricia, thank you for choosing Extended Stay America and for your nice rating. We are glad you were pleased with our courteous associates and that we were able to meet your expectations at a great price. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
NIce place to stay Great place and great price
Business response:
Thank you for selecting Extended Stay America for your stay and sharing your review. We are thrilled to know you had a comfortable stay at our well-maintained property and that you liked the price we offer. It was a pleasure serving you, and we hope to see you soon. Sincerely, Hotel Management
need ice good price overall adequate there needs to be an ice machine somewhere available to guests there is an icemaker in room fridge that you have to turn on upon arrival but you will check out the next day before you have enough ice for anything
Business response:
David, thank you for being our guest. We are glad you had an overall pleasant stay and were impressed with our affordable prices. However, we regret not meeting some of your expectations. We hope this will not deter you from choosing us again soon. Sincerely, Hotel Management
I could not get their WIFI to work and they were no help. Never really talked to them after that.
Business response:
Thank you for your review. From your ratings, it seems you had an overall pleasant stay. However, we are sorry for your disappointment with the internet connectivity and regret we were unable to resolve this to your satisfaction. We will share your comments with the engineering team for review and action. We hope you will return so we can make it up to you. Sincerely, Hotel Management
A quiet place a few blocks west of the freeway, the staff was very friendly and helpful.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our friendly staff, and that our location close to the highway was perfect for your needs. Thank you once again for your feedback, and we look forward to your next visit with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 4.5 star rating with 530 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.