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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff, clean rooms, nice visit. Would stay here again.
Business response:
Darren, thank you for being a guest at Extended Stay America and rating your experience so highly. It was a pleasure to know you had a comfortable stay in your clean suite and that you were happy with the service you received. We invite you to revisit our property on your next trip. Sincerely, Hotel Management
Nice hotel, nice people. Overall it was fine. The only issue I had and it wasn’t enough to fuss about, however, when we got in the room it smelled awful. Like fried seafood. We stayed two days and sprayed a lot of freshener. It was liveable for two days.
Business response:
Wendi, thank you for being our guest and sharing your evaluation. We are delighted you liked our well-maintained hotel and our associates. However, we are sorry for the inconvenience you had in your suite. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Great stay Great overnight stay.
Business response:
Kathy, thank you for choosing Extended Stay America for your overnight stay. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Grade - "C" - not a great experience Overall, I give my stay a C. The room was dirty in places (the bathroom wall had food smeared on it). Also, the mattress was awful. There was no ironing board (it did have an iron) and no clothes basket to swap towels (I had to go downstairs and get one). The staff was friendly, however, and my room was quiet. I believe the hotel is going to have a refresh in early 2021, so perhaps things will be better after that time.
Business response:
Jason, thank you for being our guest. We are glad you had an overall pleasant quiet experience and that you liked our cordial associates. However, we regret the cleanliness of your suite was not up to your expectations. Your feedback has been shared with our team to make sure we are consistent with our service delivery. We appreciate your patience and hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Larry, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management
I loved it. Looking forward to keep staying at you're properties.
Business response:
Karla, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jose, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 4.5 star rating with 518 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.