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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
New Hotel Very Nice This Hotel is Very Nice it is brand new and we loved our stay. its kind of hidden but it was'nt too bad. i use to stay at the homewood suites but this blows them away. well stay here again.....
Room was clean. Facility run down. It felt like homeless people were living there. Smelledike Marijuana. Would not recommend
Business response:
Dear Guest, We regret that the overall condition of the property and the surrounding atmosphere did not meet your expectations. Creating a comfortable and welcoming environment is very important to us, and we understand how these impressions can influence your experience. Your comments have been noted and will be shared with our team as we continue evaluating ways to enhance upkeep and reinforce community standards. At the same time, we are pleased to know that the condition of your room met your expectations. We appreciate ... read more
This is one of the most inconsiderate unprofessional places I've ever stayed my dog which and she even said to my face that people like me that only stay one or two or three nights at a time we have to get charged because of their policy of $25 per night instead of $25 per state well I contacted Extended Stay themselves the corporate office and they said no they're policy is one you pay 25 bucks for what when you when you check in you don't have to pay for every night because they even tell you when you check in that there i... read more
Business response:
Dear Guest, We understand how frustrating charges and pet-related issues can be, and we appreciate you taking the time to explain your perspective. Feedback like yours is valuable in helping to identify areas where communication and convenience for guests and their pets can be improved. While it’s clear this visit was challenging, your observations provide insight that can guide improvements. We appreciate your honesty and hope that future travel experiences, whether with pets or without, are smoother and better aligned with... read more
Trash piled up at end of hall, room filthy and smelled like roach spray. Younger children unsupervised playing in the gym…. Went to have dinner and find a new hotel then checked out and they refused to give refund for 3 of 4 nights booked which was stated in policy. Now have to dispute through bank. If I could give 0 stars I would. Feels very unsafe there
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Your comments regarding the common area are also noted, and we appreciate you bringing this to our attention. We take your concerns seriously, and we will share this matter with our team appropriately. Your patience and understanding are appreciated, and we hope you will consider givin... read more
horrible
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
When i was looking for a hotel with breakfast included i was expecting eggs some kind of meat or waffles or cereal but no just small muffins and cant eat neither one because allergic to one and diabetic so no chocolate. Oh and the halls smell horrible lik.
Didn't know that it was a FEMA living facility. Wouldn't supply coffee, paper towels or change the sheets. Tub plug didn't work, phone didn't work. Too noisy.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your stay did not meet your expectations and appreciate you bringing these matters to our attention. Your observations regarding room supplies and maintenance have been noted and will be shared with the appropriate teams to ensure improvements are made. We sincerely apologize for the inconvenience and hope you might consider giving us another opportunity to provide a more comfortable and satisfying experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.8 star rating with 747 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.