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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Uncomfortable and smelly, the bed and pillows were not comfortable, bed appeared smaller than a queen. There was an odor entering the hotel, like moldy smell, as well as in the room. Paint chipping of walls and dirt marks all over doors. There was never anyone visible at the front desk. Pluses, It is across from a hospital and convenient to town, also had good water pressure in the shower. Definitely overpaid for conditions we stayed in.
DO NOT STAY HERE. The internet was down when we arrived so we couldn't check in right away. The front desk employee was incredibly nice and got us checked in as much as she could while waiting for the internet to come back up. Texas issues a paper license when you get transfer or renew your license and they almost didn't accept mine, which is weird since that is the procedure in Texas. The biggest reason I chose this hotel was the pool. Guess what was closed??? Why is that not in the hotel listing??? The first room we went t... read more
The room I was assigned to smelled of pet urine. The carpet was dirty. The bed was old and uncomfortable. There were roaches and no housekeeping until a week after I had been there; I left before the week was up. I left a day early. Also, I vacuumed the carpet, took the trash out myself and on Sunday before my checkout, the gentleman that was to spray for roaches finally got there. I informed him I was leaving that day and no need to spray while I was still there. I was called in for an emergent case at work and had to leave... read more
Business response:
Dear Claudia, Thank you for sharing your detailed experience. We’re truly sorry for the multiple issues you faced during your stay. The condition of your room and the overall environment you described are not acceptable and do not reflect the standards we strive to maintain. While it’s reassuring to know the front desk staff made an effort to support you, we regret that your broader experience did not reflect the level of care and quality you deserved. Your feedback has been noted and will be shared with our team, enabling u... read more
Key cards for room consistently don’t work. Someone other than staff got into my room. Pool was unmaintained no skimmer to clean pool. No minimum amenities like a coffee pot. Every question asked was answered my Manager is working on that but never saw any results.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues with your room key and the unsettling incident of unauthorized access — your safety and comfort are extremely important to us. We also regret the condition of the pool and understand how the lack of essential in-room items added to your disappointment. Please know that to ensure cleanliness for every guest, we keep the dishware at our front desk, and it can be delivered upon request. Your comments are valuable, and we will review the are... read more
Bad Odor In My Room The room smelled terrible. As a cat owner I recognized the smell of ammonia that you get from a cat litter box that has not been cleaned for a long time
Business response:
Dear Steven, Thank you for reviewing our hotel. We understand that any discomfort can impact the overall experience of your visit, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectations of cleanliness and comfort. We recognize the importance of addressing any concerns that arise and work diligently to ensure our guests' comfort. Thank you ... read more
Roach infestation. Still crawling even after spraying raid. Will not stay again. The hotel looks nice, but they need to invest in an exterminator.
Business response:
Dear Judith, We sincerely apologize for the distressing experience you encountered during your stay. We understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issue, implementing thorough inspections and necessary treatments. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the flawless visit you deserve on your next visit to the city.Sincerely,Hotel Management
Bugs in room Trash left in room Old carpet smelled Bathroom sink drained very slow Manager on duty was very kind
Business response:
Dear Rick, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations and apologize for any inconvenience. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.8 star rating with 747 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.