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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenience turned into nightmare! The hotel was conveniently close to the hospital which I had surgery at. The hotel room and front desk were very nice. However, I was unable to sleep the night before my surgery because the noise from the laundry facility was so loud. I heard every time the washer changed cycles or spun the cloths out all night long/ every night. No rest before my surgery or the nights my wife remained at the hotel until I left the hospital. Not what we had hoped for.
Business response:
Dear David, Thank you for your feedback regarding the noise concerns you encountered during your stay with us. We sincerely apologize for any inconvenience this may have caused. We recognize the importance of providing a serene environment for our guests and regret that we did not meet your expectations in this regard. Please be assured that we take your feedback seriously and will look into this to implement effective solutions. We value your input and hope to have the opportunity to offer you a more peaceful and enjoyable ... read more
Great staff. No blinds on our window and a insanely bright light in through the window every night. Unbelievable, really.
Business response:
Dear Blake,Thank you for the feedback. We apologize for anything other than a completely satisfying stay. Your comments will be shared with our associates, and we will use them for future improvements. We also appreciate your positive comments on our staff. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Barely any accommodations or assistance in times of need. Keys barely worked and tended to need to be replaced by staff. Staff was friendly but the hotel itself wasn’t a great experience. Won’t be staying again.
Business response:
Dear Tori, Ensuring a seamless, fulfilling experience for each guest is essential to us; therefore, we are disappointed to learn about your experience.Thank you for bringing the room key issue you experienced to our attention. We sincerely apologize for any frustration this caused during your stay. Our guests' satisfaction and comfort are paramount, and we understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity t... read more
The facility needs a major upgrade. The beds are full size and not double as advertised. Complained about the noise above me, it wasn't addressed. They count towels before issuing clean ones, as if someone would take those dingy towels. The exercise room is missing most of the dumbbells.
Business response:
Dear Debra, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Never Again The experience I had at this hotel was very subpar and tremendously mediocre. Upon arrival, there was no one at the guest check-in. I had to use the phone to call the hotel for someone to come to the front. The hallway had a smell of mold. The room was very outdated with missing paint on the wall, scratches on the door, and stains on the carpet, I bought a drink out of the vending machine that had expired two months prior. The walls are very thin and you can hear other peoples conversation. The area is by a hospi... read more
Business response:
Dear Guest, Thank you for the feedback. We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Please be assured that we are committed to addressing these issues and taking appropriate measures to ensure an enhanced experience for all our guests. Should your future travel plans bring you back to the city, we hope for the opportunity to provide an improved stay.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.8 star rating with 747 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.