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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is nice but the bed was awful, didnt get a decent night sleep. Also no amenities
Business response:
Dear Allison, Thank you for taking the time to write a review about your recent stay. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. Since we are not a full-service property, we offer limited amenities in our rooms. In the future, please know our front desk is always available and happy to make your stay as comfortable as possible. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel ... read more
I would not recommend this place they have horrible staff who refuse you service and go in your rooms without your knowledge. This was the worse hotel I have ever stayed at. I went on vacation and decided to stay at this hotel and I instantly regretted it. It’s a good price but everything is outdated and me and my wife woke up with strange bites on our body and even seen that their beds have bed bugs. Do not stay here!! It is not worth the price of the hotel as they do not offer room service or breakfast either.
Business response:
Dear Victoria, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control; the room you occupied will be professionally inspected. Thank you for bringing this to our attention. We value your feedback, and we hope ... read more
Full kitchen was ok. This place is run down. We had to move rooms due to no hot water and then the new room was worse with broken beds. The rooms feel damp and the 2nd floor has such a bad smell that my two 6 year olds couldn’t even take it, We checked out and went somewhere else. They agreed to refund me for unused nights and have yet to actually do it.
Business response:
Dear Melissa, thank you for choosing us. Please accept our apologies for the inconvenience caused due to multiple changing of rooms; then, the room condition was not up to your expectation. We understand how important it is to not only have a clean room but one that is also fresh. Our housekeeping staff is coached for the same and to ensure that the rooms are thoroughly checked before allocating. Also, we will share your comments regarding the update with the appropriate individuals. In the meantime, our housekeeping and eng... read more
Dirty Found roaches in the room, an old sock in the couch, beds were uncomfortable, tub was dirty
Business response:
Dear Guest, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. We have shared your feedback with our team, so these issues do not repeat. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Manage... read more
We checked out after the 1st night. Horrible place, horrible service, not even paper cups in the rooms. Tried repeatedly to get service at front desk, knocking on office door, the windows at the desk etc., nobody ever came out. After waiting 20 minutes we gave up. The “breakfast “ was instant oatmeal with NO hot water to mix it with, no bowls or even spoons. Do not book here.
Business response:
Dear Lisa, thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Our stay was not as expected. We usually don't have high expectations but to be told that we need to trade in our dirty bath towels just to get 2 more is ridiculous! And we were told that those were the rules there. There were 4 of us, were they expecting us to share 2 bath towels for 4 adults?
Business response:
Victoriah, thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced with the linens. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area Sincerely, Hotel Management
Horrible place I have ever stayed the mattress are outdated, there are no type of kitchen equipment inside the hotel room the hotel hallway stink like poop, honestly I really dislike the fact that there was no trashcan in my restroom as well. and I really can’t believe how bad the bed mattress was. Like omg it said sweet so I figured I would at least get a great mattress. Wish I could of tools. A picture for y’all.
Business response:
Janet, thank you for taking the time to review your stay with us. We regret our beds were not to your comfort and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We also want to inform you that the kitchenware items are always available at our front desk as brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated... read more
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.8 star rating with 747 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.