Extended Stay America - Houston - Kingwood

Bob 

on Expedia

12 years ago

no housekeeping This is an extended stay hotel that does not provide housekeeping. Had to take my dirty towels to the front counter to be replaced. No bed making etc. No thanks. Room tiny one bedside table because the recliner was forced up in the corner on the other side of the bed. Very unhappy with this hotel. 

Jennifer 

on Expedia

12 years ago

Nothing to complain about the hotel except it was cluttered. They had a dinner buffet out on a fold out table in the lobby when I arrived and it was crowded, no breakfast. The room was very nice but again was over crowded with too much furniture in too little space. They were working on the air conditining at the end of the hall the day I arrived and left it in pieces over night. 

Melody 

on Expedia

14 years ago

POOR COMMUNICATION This hotel could be a gem. They provide free laundry (you buy detergent), have a nice pool/hot tub area and the kitchenettes are nice. However, if ANYTHING goes wrong..from needing your room cleaned to cable or internet not responding, you're going to be out of luck. This hotel is painfully understaffed and under-informed of hotel policies, upkeep, management, etc... It seems to run on good will alone. I had several problems with the hotel and was never offered more than an "I'm sorry. We'll try and get it... read more