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Extended Stay America - Houston - Kingwood
- Hotels
- Kingwood, TX
About this business
Location details
291 Kingwood Medical Drive, Kingwood, TX, 77339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Worse bed I've ever slept on. The room smelled like mold and pets. No dishes or utensils provided and requesting them was not mentioned at checkin. Avoid this hotel/motel.
Business response:
I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Not a good experience The only positive thing I have to say about my stay was that it was clean and customer service was good but overall I hated my stay. I got a room for the weekend to study and do homework since I had finals that week and needed somewhere I could study in peace. First thing first my room key didn't work which meant every time I wanted to go in my room I had to wait for the front desk clerk to open it up which meant I had to wait in line for them to finish with anyone they were helping sometimes having to ... read more
Business response:
Oscar, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the issues you had with the key card. We will review this with the appropriate individuals and take steps to ensure the problem is resolved immediately. We will also alert our internet service provider and make sure the concerns you outlined are solved. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return so we can provide you with the exceptional visit you des... read more
The room had roaches. Not just one or two but multiple roaches babies ones and adult ones! Highly disgusted.
Business response:
Nakobi, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Business response:
I am sorry we did not meet your expectations during your stay. Please give us another chance in the future as we will try our best to make sure you have a better stay.
Wrong room I arrived an hour early to check in and they wanted to charge me $10 to do so. I waited until the check in time and checked in. Went to the room they sent me to and the room was occupy by someone else. I am very glad the occupant was not there. I went back to reception and asked to leave the hotel.
Business response:
Paul, thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the miscommunication regarding the room. Your comments have been shared with our front office manager. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. Sincerely, Hotel Management
Business response:
Thanks for staying with us. We hope you give us another chance to make your next stay a better one. We appreciate your feedback!
Business response:
Thanks for staying with us. We hope you give us another chance to make your next stay a better one. We appreciate your feedback!
Frequently asked questions about Extended Stay America - Houston - Kingwood
How is Extended Stay America - Houston - Kingwood rated?
Extended Stay America - Houston - Kingwood has a 3.8 star rating with 747 reviews.
When is Extended Stay America - Houston - Kingwood open?
Extended Stay America - Houston - Kingwood is open now. It will close tomorrow at 12:00 a.m.