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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. Our goal is to make your visit as comfortable as possible and to assist you in any way, so it is good to know we accomplished this while you were here. We appreciate your kind rating. Please come back and see us again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Amanda, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The hotel is very good located. There are a bunch of restaurants around. The staff was very nice .
Business response:
Robert, thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our associates and that our location worked well for your needs. Thanks again, and we hope to host you back in the future. Sincerely, Hotel Management
I liked the location, it's close to a few restaurants and the highway.
Business response:
Thank you for being a guest at Extended Stay America. It is a pleasure to know that our ideal location close to many destinations was the highlight of your stay. Thank you for your review, and we look forward to serving you again soon. Sincerely, Hotel Management
We were staying to be near MDA. The light next to the air conditioner did not work. Other than that it was acceptable. We will use them again in the future.
Business response:
Angela, thank you for staying at our hotel. We are pleased to know you had a pleasant time with us, but we are sorry for the issue you had in your room. We have made a note of your feedback and have shared it with the appropriate team. Thanks again, and we look forward to welcoming you back soon so that we can make it up to you. Sincerely, Hotel Management
Business response:
Carissa, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Staff was nice and helpful. Rooms could use updating and you cannot see the sign from he streets
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates. We have taken a note of your feedback as it helps us to improve our future guests’ experiences. On behalf of everyone here, we invite you all to revisit us. Sincerely, Hotel Management
Choose another hotel I booked at this location and immediately requested a refund, we were a little skeptical after seeing several people sitting outside smoking, the room was gloomy the refrigerator was rusted and the comforter was full of snags,so we requested a refund and the attendant at the front desk attempted to have her manager believe that we had been in the room for extensive amount of time and refused to allow us to speak with him. It wasn't until we stated that we were going to contact corporate that he told her ... read more
Business response:
Thanks for being our guest. We sincerely apologize for not meeting your expectations with regard to your room and the service issue which you encountered here. Your feedback has been discussed with the appropriate team in an effort to improve our performance and deliver excellent guest accommodations. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.