Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Jennifer, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management 

Business response:

Jeniffer, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us and liked our ideal location. However, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to improve our future guests’ experiences. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the inconvenience you had due to our hotel policy and for the service issue you experienced while you were here. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We have also shared your feedback with our team to be more diligent with our efforts. We hope you will consider a return visit so we can make it up to you. Sincere... read more

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Brandy, thank you for taking the time to review your stay. We’re glad to know you were pleased with your well-appointed room, but we’re sorry for the service issue you encountered while you were here. Please be assured that we have shared your feedback with our team, and we’re working with them to be more diligent with our efforts moving forward. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest at Extended Stay America. We’re delighted to know you loved your well-appointed room and that you were pleased with the service provided by our courteous staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. It is delighted to know you found us to be a great value and that our location was ideal for you. We appreciate your business and hope you will be back to see us on your next trip to Houston. Sincerely, Hotel Management 

Business response:

Maribel, thank you for reviewing our hotel. We apologize for the service and cleanliness issues you experienced during your stay with us. Please be assured that we have shared your feedback with the respective teams, and we’re taking immediate actions in order to improve our service going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management