Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Darryl, thank you for staying with us and for leaving a review. Although you had an overall pleasant experience, we are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. It was a pleasure to hav... read more

Business response:

Cindy, thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Rebecca, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Edward, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the difficulties you had with your bed and for the inconvenience it caused. We wish we had the opportunity to resolve the issues while you were here as we would have done our best to make you comfortable. We would love to make it up to you and hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to evaluate your stay. Arriving late and encountering difficulty accessing assistance is understandably frustrating, and we regret the inconvenience this caused at the start of your stay. We are also concerned by your observations regarding housekeeping and maintenance, as these do not reflect the standards we strive to uphold. Your comments about noise disruptions are equally important, as a restful environment is essential for our guests. Please know that feedback like yours is rev... read more

Business response:

Dear Guest, Thank you for staying with us. Please accept our apologies for not providing you with the flawless experience you deserve. We understand how disruptive it can be when noise concerns and in-room features impact comfort and ease. A quiet and well-maintained space is essential for a comfortable stay, and your comments highlight areas that need attention. Please know that concerns like these are taken seriously and shared with our maintenance and housekeeping teams as part of our ongoing efforts to improve the experi... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your arrival experience was frustrating and that you encountered difficulties late at night, as this understandably affected your overall impression. We regret the inconvenience this caused and acknowledge the importance of clear communication and professionalism, especially during late arrivals. Your comments have been noted and are being reviewed to help strengthen consistency in guest support. We appreciate you bringing this to our attentio... read more

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management