This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator not working and two towels were dirty.
Business response:
Dear Guest, It was disappointing to read your comments about your stay at our hotel. We apologize for the issues you had with our elevators and the cleanliness issues you encountered with towels. We understand your frustration and sincerely regret the inconvenience. We will address these concerns with our team to improve the guests' experience. Thank you for your patience and understanding. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience. Sincerely, Hotel Management
I booked an accessible room ahead of time, but when I arrived the only rooms available were on the 3rd floor and the elevator was out of order, so the accommodation was not accessible for my partner. I had to go elsewhere but they still charged me.
Business response:
Dear Guest, Thank you for sharing your thoughtful review, and we sincerely apologize for the inconvenience you and your partner faced. We understand how important accessible accommodations are, and we regret that the elevator being out of service prevented us from fulfilling your reservation as intended. Charges for reservations made through third-party sites are processed according to their terms. Please know your feedback has been shared with our team to help prevent similar situations in the future. We hope you’ll conside... read more
The hotel isn’t anything as advertised. The hotel has an old smell and it seems like they just put air freshener to mask the smell. The carpet smells old. The a/c filters don’t seem to be changed because as soon as you turn on the a/c an old smell comes out of it. The kitchen counter has burn marks from cigarettes. Going up the elevator I got stuck in it for about 10 mins. When I pressed the emergency button the receptionist answered, got me out quickly but when I came out she was very calm an smiling trying to laugh it off ... read more
Business response:
Dear Guest, Thank you for taking a moment to share this detailed feedback. We are truly sorry that your stay did not provide the level of comfort and confidence you expected. We recognize there were concerns about both the condition of the accommodations and the overall environment, and we regret the impact this had on your time with us. We have shared your remarks with our housekeeping and maintenance teams to support improvements to cleanliness and presentation across the property. We also appreciate your note regarding th... read more
Cockroach in room. Beds deformed and old. Hallways stink with old carpet.
Business response:
Dear Guest, Thank you for sharing your feedback with us. We’re very sorry to hear that your visit fell short of your expectations. We understand how unsettling it can be to encounter concerns in the room, and we regret that this affected your impression of the stay. We also apologize for the condition of the bedding and the overall feel of the hallway, as these details should enhance comfort rather than detract from it. Your comments have been noted, and our team will review these areas with greater attention. We hope you’ll... read more
First room was still dirty second room was terrible quality but I guess you get what you pay for.
Business response:
Dear Guest, We’re sorry to learn that your visit didn’t meet expectations. Your comments have been shared with our housekeeping and maintenance teams to ensure necessary attention and improvement. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Strong odor throughout hallway and room (the two ewre different). Disappointed by the overall appearance of the room. However, staff were friendly and helpful - I saw them help numerous people and they were always friendly and helpful
Business response:
Dear Guest, We’re sorry your experience didn’t fully meet expectations, and we appreciate your kind acknowledgment of our team’s efforts. Your feedback regarding the upkeep has been noted, and we’re addressing it to ensure a more pleasant environment for all guests. We are grateful for your patience and hope to have another opportunity to provide a better stay. Sincerely, Hotel Management
Room and hotel in general was neglected. The room was infested with roaches and there was no one at the front desk to check me out of the hotel
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had with us. The condition of your room, as you described, and the lack of assistance at checkout fall short of our expected standards, and we understand how frustrating this must have been. Cleanliness and attentive service are fundamental to a positive stay, and we regret that your visit did not reflect that commitment. Your feedback has been shared with the appropriate teams for immediate review and corrective action. We value your input and hope for ... read more
Parking was free… that’s the only decent thing that I experienced… the location wasn’t bad but it wasn’t safe, there were literally junked out people screaming in the parking lot all night Friday. The room smelled like a used ashtray from a meth lab. The entire bathroom had to be cleaned just to be used, thankfully i packed cleaning supplies, the air conditioning had a disgusting wet oily substance that I only saw after touching it! The linens were clean thankfully but the majority of the furniture was absolutely crumbling a... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are glad that certain aspects of your stay were satisfactory, but we are truly sorry that the majority of your experience fell short of expectations. It is disappointing to hear that several elements affected your comfort, and we sincerely regret the frustration this caused. Your comments have been shared with our team to guide improvements and help us provide a more welcoming and comfortable environment for future guests. We appreciate your input and hope you will ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.