Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for staying with us and for taking the time to post a review.We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again. Sincerely, Hotel Management 

Business response:

Faron, thank you for being our guest. We are disappointed reading about the maintenance issues in your room. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. We're sorry our location was not appealing to you and the trouble you had in your room. Please be assured that we have discussed your feedback with our maintenance team for review and action. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the inconvenience you had due to our housekeeping issues and for your disappointment with the in-room amenities. Please know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. Also, know the items such as toiletries are kept at the front desk and are complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for reviewing your stay with us. We are sorry for the issues in your suite. We will share your feedback with our housekeeping and maintenance team in order to prevent such mistakes in the future. We do thank you for your feedback and hope you will give us another chance when you return to the area. Sincerely, Hotel Management 

Business response:

David, thank you for feedback of your recent stay. We are disappointed to see that your feedback referenced the description of our hotel as filthy. Our promise to our guest includes a commitment to providing a clean, fresh environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future.... read more