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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Old hotel. Needs upgrades all over. The area is too nice to have a facility that looks more like a hourly motel than a hotel. Take them off your hotel lists
Business response:
Mallory, thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I booked room with 2 full beds. But they gave me room with 1 bed and 1 sofa bed, and told me that they are sold out fir 2 beds.
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not worth the price, at any price. Hotel is dated and has an odor.
Business response:
Steven, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
The room smelled of cigarettes smoke. In the bathroom it looked like someone dyed their hair in the sink. it was all black. No coffee in morning. People in the lobby just hanging out....
Business response:
Jeremy, thank you for your feedback. Please accept our apologies for the smoke smell you experienced in your room and for the cleanliness issue you encountered in your room. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, know we have discussed your feedback with our housekeeping team in order to make sure they follow the procedures thoroughly. We hope to have a future opportunity to restore your confidence in ... read more
Dust was everywhere = not clean. Broken furniture Dust was everywhere so it seemed it had not been kept clean. The furniture was also peeling and had multiple blemishes. There were some drawers did not work. The location was convenient but the rooom and checkout time were inferior to any other hotel I have stayed. Two words describe this hotel. HORRIBLE HOTEL
Business response:
Robert, thank you for your review. Please accept our apologies for the cleanliness and maintenance issues you encountered in your room. We assure you that we have discussed your feedback with the concerned teams, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Was not with the price. Couldn't get assistance for a while when I first arrived because no one was at desk. A resident or someone told me they knew where she was and had to get her to come to the office. As I was leaving and about to cancel my reservation the guy said she was coming soon. After checking in the room didn't meet my expectations. I knew it was old but I didnt feel comfortable putting anything down. Bathroom and kitchen were in best condition. Staff was not professional.
Business response:
Brittany, we sincerely apologize for not meeting your expectations with regard to your room and the service provided by our team. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Horrible Its definitely not what the pictures look like and I'll never book there again it was a horrible experience
Business response:
Thank you for your review of our hotel. Exceptional service for every guest is our highest priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.