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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most depressing stay I have stayed at many hotels and this was my worst experience.The room was musty and old,the sheets were itchy,the tv was small and worst of all the bathroom ceiling was leaking the following morning and there was water all over the bathroom floor.I was so tired of this room I just left as early as I could without showering because I did not even want to get in the tub or stay in that room.The breakfast included was a joke-granola bars and coffee!
Business response:
Nina, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We also regret your disappointment with our breakfast offerings. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Felt unsafe. Dirty. Don’t recommend. Won’t stay again.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
No respetan reservación pagada, y sin rembolso La experiencia fue muy mala, ya que el hotel no respetó mi reservación pagada, llegué antes de la hora límite para el check in y me dicen que ya no hay habitaciones disponibles. Tuve que irme al primer hotel que encontré y pagar el doble de precio por la primer noche. Y para colmo, no me quisieron regresar el dinero de mis cuatro noches pagadas, me dicen que no aceptan reembolsos por cancelación, cuando yo nunca cancelé, ellos simplemente no me dieron servicio. Lo barato puede s... read more
Business response:
Dear Juan, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
I have stayed in better campsites in rural France! Whilst I never expected luxury at the rate we paid, Sheraton, Hilton etc were a similar price. I wish I'd chosen one of those but the benefit of hindsight is a wonderful thing isn't it? The room, although a good size, was very tired with beaten up furniture and furnishings, broken light fittings and an overall feeling of being on the verge of shutting. The minimum I expect as a seasoned world traveller is safety and cleanliness, and whilst the first was met the second was a ... read more
Business response:
Richard, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to ... read more
I find sever ants on the air conditioner and the beds. It is so horrible.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the ants in your room. Please be assured that we have discussed your feedback with our housekeeping team for review and action. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Hotel and Rooms are in Poor condition Linens were dirty. Room reeked of smoke. Stove top rusted. Microwave not working. Hotel is in poor condition. Hallways and rooms very dark. Run down property and worn furnishings, poorly maintained.
Business response:
Thank you for being our guest. We apologize for your disappointment with the condition of our property. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also alerted our engineering staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We would like to regain your trust and hope you will give us that opportunity in the future. S... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,835 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.