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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The price should have given it away. Rooms were dark, not cleaned well and had the smell of food odors (kitchenettes) Asked to relocate after given first room. Dusty and drawers and cupboards with dirt and crumbs. Not vacuumed carpets and curtains falling off. When asked to move, the staff associate (Rudy) obliged but said he wasn't in charge of cleaning the rooms. He also noted that they property had been slow therefore room turnover was seldom. That doesn't excuse the dirt. The property advertised free continental breakfas... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Awful, never again would I stay here. Feels like a hotel from the 1960s.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The bath tub did not drain correctly. They barely had breakfast. The bathroom smelt as if there was mold and the AC in my room was horrible. It was great that I was not there all day and I had other things to do. Don’t stay here if you do not need to.
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not impressed Bathroom not clean; had to make 3 trips to front desk for toiletries & kitchen items. Check in was fast but waited up to 5 min other times for someone to come out from the back to the front desk.
Business response:
Peggy, thank you for being our guest. We are sorry to know you didn’t like our hotel policies and offer our apologies for the cleanliness issue you encountered while here. Your feedback regarding your room is shared with the housekeeping team to review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not much... We got what we paid for - not too much. The people were very nice, but it seemed like they were out of everything. 1) We reserved a room with two beds, but they had none. They corrected that after a day. But why did that happen? 2) "Breakfast" is baskets of granola bars, muffins, and oatmeal. They were out of oatmeal. We had to buy breakfast. They were out of tea. 3) They don't have conditioner, and they had to look 3 places to find me shampoo. 4) One day housekeeping did not come, and when we asked foe towels, t... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Needs a retrofit and housekeeping service Also remove the old carpeting
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. The feedback for the carpets is shared with the housekeeping team to do the needful. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Ma... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.