Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, and we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Robert, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

感谢您选择我们的酒店住宿。 我们很沮丧地看到评级并真诚地为不符合您的期望而道歉。 我们重视您的业务，并希望您能再给我们一次机会来证明我们致力于提供卓越的体验。 真诚的，酒店管理 

Business response:

Larry, we offer our sincere apologies for the cleanliness and noise issue you encountered while you were here. We wish to had been informed about the disturbance you experienced as our front office team would have helped you by changing your room. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Elsa, we are sorry for the unpleasant stay you had with us. Please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Your feedback will be shared with the appropriate team member to be more diligent going forward. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management 

Business response:

Kati,thank you for taking the time to review your stay. We apologize for the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening in future. We have also asked our pest control provider to service the room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, H... read more

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management