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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is not in very good condition, general areas are not too clean but my room was at least. Location is convenient but other than that, not a great option
Business response:
Thank you for being our guest. Although you found our location ideal for your needs, we are sorry for the cleanliness issue you encountered. Corrective action has already been taken in the housekeeping department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Sink in the bathroom would leak when turned on anytime. On the itinerary it explains hotel would provide a “continental breakfast” which was only grab and go.
Business response:
Thank you for the comments. We are sorry you were inconvenienced by maintenance issues in your bathroom. Our rooms are checked on a regular basis by our engineering team, so we will have them address this issue immediately. Thank you for bringing this to our attention. We also apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf ... read more
The room smelled nasty, we did not take a shower because it did not seem clean.
Business response:
Mayra, please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room smelled. I had to spray it down with febreeze. The kitchen only had one small hand towel and none of the other supplies they listed.
Business response:
We apologize for the odor you encountered in the room assigned to you and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to make sure these rooms receive a deep clean. We are also sorry you were unaware of our kitchenware amenities. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will consider a future stay as we would w... read more
Not so good location as in the pictures We couldn’t even register there, the smell was so strong and one of our team is allergic and since the entrance we decide to cancel and to move to another hotel. Anyways the front desk was super kind and comprehensive. nd after we discovered that in Houston there are multiples location of this brand and they are all with the same pictures on the websites and they aren’t the same at all.
Business response:
It was disappointing to read that we could not accommodate you due to the inconvenience caused by the odor issue at our hotel. Please accept our apologies for not being able to provide you with a refreshing environment. Our housekeeping team has actioned your feedback for the smell and the deep cleaning of our property has been done. Please consider giving us a second chance to impress you and regain your trust from you in the future. Sincerely, Hotel Management
When I first arrived at the hotel and check in, my room smelled horrible. When I went downstairs and told them that it was a really foul smell in the room they gave me febreeze. I went back to the room and sprayed. The smell did not leave. I then asked to change rooms. They were able to change my room. When I arrived to the second room everything was fine until I took a shower. The water was really cold. I tried to turn the knob all ways and the water never warmed up. I called the front desk to tell them and she wouldn’t eve... read more
Business response:
Rose, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
A disappointment on top of a stressful situation e came here because our home is having remodeling. It is convenient enough: travel between house and hotel is about 5 minutes home to hotel most anytime. Hotel to house a bit longer - 15 minutes during the day but only about 5 minutes at night. The front desk staff are very personable and friendly. Getting services like housekeeping and maintenance, not so much.
Business response:
Thank you for choosing our hotel while your home was remodeling. We wish we had the opportunity to resolve the issue which disappointed you while you were here. On a positive note, we are pleased that our location close to your house worked well for you and that you liked our front desk service. We hope you will visit us again so that we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,835 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.