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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t like the smell. No housekeeping unless you been there 7 days. Pitiful
Business response:
Although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy and apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
This place is two star at best. Worn out.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It’s not worth what you pay for! The property feels unsafe and worn down based off the photos
Business response:
Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Also, please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The stain on the sheet was unique. I think it was unique the staff didn’t bother to take out the trash from the previous occupants. Front desk man told us not to bother with the free breakfast the hotel offered, that we were much better with going to iHop. The room was disgusting.
Business response:
Thank you for taking the time to review your visit. We apologize for the cleanliness issues you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We will also share your feedback with our Brand Leaders, so they have the knowledge of our guests’ desires while implementing the f... read more
Rude and filthy.... My reservation confirmation said that we had from 3pm-midnight to check in. I was driving 3 hours to come stay at this hotel and when I called the clerk to tell her we would be arriving about 11 she told me that if I wasn’t there by 11 she was closing the lobby and we wouldn’t not be able to stay. I was pretty mad, especially when my confirmation said we had until midnight to check in. I asked if there was a number I could call to speak to the manager and she told me no. When we arrived there was a man at... read more
Business response:
Kelsey, thank you for reviewing our hotel. We apologize for the discourteous behavior of our staff and for the cleanliness issues you encountered while you were here. We have shared your feedback with our team to remind them our primary goal is to provide outstanding customer care to our guests. We have also discussed your feedback with our housekeeping team, and we’re reviewing our procedure with them in order to make sure it is followed thoroughly. Please consider giving us another opportunity to provide you with the excep... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was too noisy to fall asleep. And we felt itch in the next morning.
Business response:
Suzy, we sincerely apologize for the noise issues you encountered. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Would not recommend Dismal room, view of the parking lot. Bathroom tub is dirty and pealing, someone painted the fiberglass tub with faux granite paint and it is flaking off.!
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for not meeting your expectations with regard to your room. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.