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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing look up at the vent in the bathroom never ever been clean dust forever bed Heart TV just too damn small
Business response:
Please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Over booked. Didn’t stay there. Need to call for a refund
Arrived at 1130 pm to check in. Employee said all rooms were full and a security guard escorted me off the property at gunpoint.
Business response:
Deepak, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very Basic Accommodations One of the employees told me I would be lucky to get a muffin in the morning for breakfast, he was not kidding. Don't expect food, but they do have coffee. A/C made a horrible noise throughout the night, made it hard to sleep. Don't expect room service, was there for a week and never once was the room cleaned. Very basic, room to lay your head down at night, that's it. But it is in a good location and in close proximity to everything in Houston.
Business response:
Joshua, thank you for being our guest. Although you liked our location, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from u... read more
Staff is not nice. Area is not nice. Many homeless people wandering outside. Place is not safe.
Business response:
We are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Huele muy mal el lobby y también la habitación. La recepcionista me estaban cobrando de más
Business response:
We offer our sincere apologies for the odor issue and poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Dirty Based on the customer feedback, I felt good about staying here but the hotel was terrible. Very dirty and terrible front desk service when I checked in.
Business response:
Thomas, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our front office associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.