Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Deepak, we are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Joshua, thank you for being our guest. Although you liked our location, we are sorry for the issues you encountered. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from u... read more

Business response:

We are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management 

Business response:

We offer our sincere apologies for the odor issue and poor service you received from one of our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Thomas, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our front office associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy and apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Also, please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. We hope you give us a chance to redeem ourselves in the near future. Sincerely, Hotel Management