This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. Staff while very friendly there was no sense of customer service. I’ve never had to bring my old dirty towels to the desk in order to get clean ones. Breakfast was just prepackaged muffins. Door didn’t lock properly so never felt secure.
Business response:
Thank you for the feedback. Your comfort will always be our top priority, so we apologize that we did not properly service your suite. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We are also sorry you did not experience our staff at their best. We have followed up with our team to make sure we do not disappoint you in the future. We also apologize our breakfast offerings did not meet your expectations. We value your feedback and hope you will give us another chance t... read more
The lobby had an unpleasant odor the entire stay. As did the elevator in which the AC appeared to be broken. The free breakfast is hardly a free breakfast more like a snack. The photos online are deceiving, as It seemed as if the photos had been taken some time ago. The finishings were older and just not what we expected. This hotel served its purpose for the visit, however I will not be staying at this location again.
Business response:
Thank you for choosing to stay with us. We sincerelyapologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well maintained, and comfortable suite while staying with us, and this was not your experience.We are also sorry for the breakfast offerings did not meet your expectations and will share your comments with our team. We apologize you did not have a better experience during your stay,and we are sure your next visitwill be wonderful. Please give us a second chance to prove ourselves... read more
Stay away from this hotel This hotel is very dirty. The room had hair all over the place. The bed is old an unstable. It was just awful.
Business response:
Sinath, thank you for the feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Ho... read more
There were no accessories in the kitchenette...no glasses, plates, pots, utensils and coffee pot and coffee. We had to ask for these things. The kitchenette was completely bare. The so called lobby only had 2 chairs and that's it. This definitely was NOT worth the total of $205 a night. I would give it 2 stars and lower the price.
Business response:
Thank you for review our hotel. We apologize for your disappointment with the in-room amenities. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
The rooms were dark with a musty odor, not that it wasnt clean it just smelled like somewhere with really old carpet. Felt a little depressing.
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and we are disappointed that it did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Nasty place. Dirty sting...room sucks..nasty people..would never stay there again..filthy.
Business response:
Thank you for feedback about your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please consider giving us another opportunity to provide you with the exceptional experience you de... read more
Hotel was 12 min Uber travelling distance from Chinese Consulate
Business response:
Thank you for your review. We're glad to know our location was ideal for you, but we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.3 star rating with 2,835 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.