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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't know what to expect..after loosing the comforts from home due to the storm..Because it was our first time.However,.The accomodations for 3 O'clock checkin went super smooth. Our room was ready, with all the extra kitchen items needed to cook if we needed to.. Definitely returning. Thanks to the Management, and staff.
Not a bad place. Staff was nice and supportive. Older property..needs a little upgrade. Great location with many good restaurants nearby.
Know what you are getting. Most of the other guests live there and they smoke in the hotel. The hallways smelled like a mix of cigarette and pot smoke. Once I was in my room, I did not notice the smell quite as much and the place was very quiet. There is a kitchen in the room (very nice!) but you need to bring you own cookware. Staff was really nice, especially considering they were also getting folks in from the latest hurricane throughout the time I was there. I also had no hot water but the shower fixtures were old so I m... read more
Business response:
Dear Jessica,We're glad you appreciate our in-room kitchen and staff services; however, we regret falling short of your expectations in some areas. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Additionally, to ensure cleanliness, our kitchenware and amenities are kept at the front desk, and our team is happy to deliver them to the guest's suite when needed. We are committed to providing outstanding serv... read more
Great place
Business response:
Dear Megan,Thank you for choosing Extended Stay America. We're thrilled to hear that you had a great experience at our hotel. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's lovely to know that we were able to meet your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Convenient to all local access
Business response:
Dear Don,Thank you for sharing your feedback. We're delighted to hear that our hotel's location was convenient for accessing local attractions and amenities. We strive to provide a comfortable and accessible stay for our guests, and it's great to know we met your needs. Thank you for including Extended Stay America in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
Comfortable and quiet, but not so clean, and kind of dated. Breakfast was muffins, coffee, oatmeal and hot water.
Business response:
Dear VICTOR, Thank you for your feedback. We’re glad you found the hotel comfortable and quiet. We apologize for the cleanliness issues and dated appearance you noted. We’re continuously working on improvements to enhance our guests’ experiences. We appreciate your comments about the breakfast offerings and will consider your feedback as we evaluate our options. We hope you’ll stay with us again and give us the opportunity to provide a better experience. Sincerely,Hotel Management
Was a bit noisy and the television had bad reception in the toilet only flushed once and then you had to wait
Business response:
Dear Edward, Thank you for sharing your feedback. We’re glad you chose to stay with us and appreciate your patience. While some aspects of your stay were not as expected, your comments are valuable as we continually work to improve our guest’s experiences. We hope you’ll consider staying with us again in the future for a more seamless visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,711 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.