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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff member Carolina at the check desk for was very nice and helpful. The property entry is only one way in and out. Upon arrival, you have to make sure you slow down because you can miss the entry. I will suggest that a sign be placed at the street level if there isnt one out there already. As for my room, it was clean, there were some markings on the counter and paint cbipped on the wall, but for the most of my stay i was comfortable.
Business response:
Dear Guest, We're glad the front desk made a positive impression and your room offered a comfortable stay. Your suggestion about the entrance signage is appreciated and will be shared with our team. We also appreciate your comments about the room's condition. Our goal is to ensure every space feels well cared for, and we'll address those details. Thanks again for your thoughtful feedback, and we hope to welcome you back with continued improvements. Sincerely, Hotel Management
We have stayed at this property three times as it is close to our grandsons' school and easy in and out to where we need to go. The rooms are clean and the staff are very professional and helpful
Great location
Business response:
Dear Guest, Thank you for including Extended Stay America in your travel plans. We're glad to know the location was a highlight of your stay. Whether you're here for business or relaxation, it's always our goal to provide a place to stay and a well-connected and comfortable experience. We appreciate you choosing us and hope to have the pleasure of welcoming you back the next time you're in the area. Sincerely, Hotel Management
I was disappointed with the freeway noise - I asked for a room away from the noise but it was still super loud. The room was ok, the bed comfortable but no toilet paper in the room when I got there. Breakfast really wasn’t good - cold muffins or instant oatmeal. Coffee was luke warm. People were very helpful and easy to find. I guess, for the price and proximity to Rice it is OK.
Business response:
Dear Guest, We're sorry that the room placement did not meet your expectations and that the freeway noise impacted your rest. While we're glad the bed was comfortable and our team was helpful, the absence of basic supplies and the breakfast offerings should have been handled better. Your feedback is important and helps highlight areas where we need to improve, especially in ensuring a more restful environment and a better start to the morning. We hope to have the chance to welcome you back so we can provide you with the flaw... read more
The staff were very helpful and courteous. The breakfast coffee was decent
Great stay. The service was great! The room was clean and ready upon arrival. Plenty of well lit parking was an added bonus.
Business response:
Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know that the service and cleanliness of the room met your expectations. It's also great to hear that the well-lit parking was an added convenience. We strive to provide a seamless experience from start to finish, and we're glad it showed during your stay. We look forward to hosting you again soon.Sincerely,Hotel Management
It’s good, the only problem is what they charge for breakfast is not fair.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We are glad to know your experience was generally positive, and appreciate your perspective regarding our free grab-and-go breakfast and any misunderstanding. Guest feedback is incredibly valuable in helping us evaluate how we can better align with expectations. While we aim to provide convenient options to suit various needs, we understand your concerns and will certainly take them into account moving forward. We hope to have the opportunity to welcome you bac... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,705 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.