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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I enjoy every time for either work or a weekend getaway!!
no opinion
Business response:
Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we look forward to hosting you again and showing you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management
Loud refrigerator, vending machine not working. It was too hot to go out to gas station as recommended
Business response:
Dear Guest, Thank you for sharing your recent review of our hotel. We apologize for the inconvenience caused by the noise from the refrigerator and the issues you outlined about the vending machine. As with most mechanical and technical equipment, issues do occasionally arise; we will review this instance with our maintenance team to foster improvements. We apologize that your stay was anything other than perfect, and we hope to have another chance to provide you with the exceptional visit you deserve whenever you return to ... read more
Very nice and convenient.
The staff member Carolina at the check desk for was very nice and helpful. The property entry is only one way in and out. Upon arrival, you have to make sure you slow down because you can miss the entry. I will suggest that a sign be placed at the street level if there isnt one out there already. As for my room, it was clean, there were some markings on the counter and paint cbipped on the wall, but for the most of my stay i was comfortable.
Business response:
Dear Guest, We're glad the front desk made a positive impression and your room offered a comfortable stay. Your suggestion about the entrance signage is appreciated and will be shared with our team. We also appreciate your comments about the room's condition. Our goal is to ensure every space feels well cared for, and we'll address those details. Thanks again for your thoughtful feedback, and we hope to welcome you back with continued improvements. Sincerely, Hotel Management
We have stayed at this property three times as it is close to our grandsons' school and easy in and out to where we need to go. The rooms are clean and the staff are very professional and helpful
Great location
Business response:
Dear Guest, Thank you for including Extended Stay America in your travel plans. We're glad to know the location was a highlight of your stay. Whether you're here for business or relaxation, it's always our goal to provide a place to stay and a well-connected and comfortable experience. We appreciate you choosing us and hope to have the pleasure of welcoming you back the next time you're in the area. Sincerely, Hotel Management
I was disappointed with the freeway noise - I asked for a room away from the noise but it was still super loud. The room was ok, the bed comfortable but no toilet paper in the room when I got there. Breakfast really wasn’t good - cold muffins or instant oatmeal. Coffee was luke warm. People were very helpful and easy to find. I guess, for the price and proximity to Rice it is OK.
Business response:
Dear Guest, We're sorry that the room placement did not meet your expectations and that the freeway noise impacted your rest. While we're glad the bed was comfortable and our team was helpful, the absence of basic supplies and the breakfast offerings should have been handled better. Your feedback is important and helps highlight areas where we need to improve, especially in ensuring a more restful environment and a better start to the morning. We hope to have the chance to welcome you back so we can provide you with the flaw... read more
Minor repairs need to be made That shower head needs replacing because the water doesn’t come out like it should. The bath tub has a crack in the bottom of it, if you step close to it you can feel it tub move under your feet. The bench that was supposed to be in there only has a piece of the metal bracket that used to hold one. The toilet flushes slowly so you have to flush twice to make sure everything goes down. The water is very slow to get hot. All can be fixed easily, so the next travelers won’t have to deal with these ... read more
Business response:
Dear Guest, Thank you for taking the time to share these detailed observations. We’re sorry your room wasn’t in better condition upon arrival. Your comments about the shower, tub, toilet, and water temperature point to maintenance concerns that will be shared with our team to review and repair. We appreciate the opportunity to host you and your thoughtful approach in wanting the next traveler to have a better stay. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. ... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,734 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.