Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Guest,We are delighted you chose to stay with us at Extended Stay America. Thank you for highlighting our location. This is something many guests find convenient when visiting the downtown area. We’re glad our setting contributed positively to your stay, and we hope the rest of your experience was just as smooth. We’d love to welcome you back the next time your plans bring you to the area. Sincerely,Hotel Management 

Business response:

Dear Guest,We're glad your overall stay was manageable, though we understand some elements impacted your comfort. We recognize that a dated environment and unpleasant hallway odors can detract from the experience, and we appreciate you bringing this to our attention. Your comments will be shared with our team so we can continue focusing on areas that need attention. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression ... read more

Business response:

Dear Guest,We're glad the bed provided some comfort during your stay. However, we apologize that the condition of the room did not meet expectations, particularly with maintenance concerns. We will share your comments with our team to address these matters. Your experience helps us improve, and we appreciate you choosing to stay with us. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable, comfortable stay; our location was perfect for your visit. Your remarks about our facilities and services always encourage us to do better. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management 

Business response:

Dear Guest,We apologize that several aspects of your stay were frustrating, particularly the difficulties with requesting kitchen items and the condition of the room. While we keep kitchenware and amenities at the front desk to ensure they're freshly prepared for each guest, the interaction you described is not how we want anyone to be treated. We'll address this with our team to reinforce a more respectful and helpful approach. We also recognize the need for updates, such as more accessible charging outlets and more functio... read more