Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're delighted our hotel was a great choice for your weekend getaway. Providing a clean and peaceful environment is always our goal, and we're thrilled that you and your friends had such a positive experience. Whether you're visiting for a short stay or an extended trip, we strive to make every guest feel welcome and at ease. We hope you are already planning another visit. Thank you again for your review.Sincerely,Hotel Management 

Business response:

Dear Hung,Thank you for being our guest at Extended Stay America. We're thrilled to know that your stay was such a positive experience. Providing a welcoming and comfortable environment for our guests is always our priority, and it's wonderful to hear that we met your expectations. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Karthikeyan,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future s... read more