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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Highly recommended
Property was ok, room was clean, its next to the freeway so it was very noisy. I was happy that they were able to accommodate a late check out for me since I had a late flight.
Business response:
Dear Marshilyn,We appreciate your feedback and are glad you found the room clean and that our team could accommodate your late checkout request. We understand that the freeway noise can be a concern, and we regret any disturbance it may have caused. Your comments help us improve, and we’re grateful for the opportunity to have hosted you. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
👍
Good reasonably priced hotel Overall a very pleasant stay - the water did go out a couple of times for maintenance but those things can happen. Our room was clean, the bed sheets were clean but seemed a bit worn out based on the texture. We loved the location of this hotel, lots of restaurants and bars nearby. Many things to do at a walking distance from the hotel.
Business response:
Dear Guest, Thank you for choosing Extended Stay America! We're delighted that you had a pleasant stay and enjoyed our convenient location near great restaurants and attractions. We appreciate your understanding regarding the temporary water maintenance and are glad that your room was clean and comfortable. Your feedback about the sheets is also valued, and we'll certainly look into improving our guests' comfort moving forward. We hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management
I have stayed at this location multi time but this last time i was pretty disappointed room was dirty the tv was not working, i called couple times to get room cleaned and the tv looked at but the person at the counter told me she was to busy and for me to remind her but never got a response back from her
Business response:
Dear Guest,We sincerely apologize that your recent stay did not meet the standards you’ve come to expect from us. It’s disappointing that your room was not properly cleaned and the TV issue was not addressed despite your requests. Attentive service is a priority, and we regret that your concerns were not handled promptly. We will address this with our team to ensure better responsiveness in the future. Your continued support means a lot to us, and we appreciate the opportunity to improve. We hope to have the chance to welcom... read more
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,705 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.