Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're pleased that our location provided the convenience you were looking for and that you found nearby dining options within walking distance. It's always great when a stay meets expectations, and we appreciate you sharing your experience. If your travels bring you back this way, we'd love the opportunity to host you again. Sincerely,Hotel Management 

Business response:

Dear Marshilyn,We appreciate your feedback and are glad you found the room clean and that our team could accommodate your late checkout request. We understand that the freeway noise can be a concern, and we regret any disturbance it may have caused. Your comments help us improve, and we’re grateful for the opportunity to have hosted you. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize that your recent stay did not meet the standards you’ve come to expect from us. It’s disappointing that your room was not properly cleaned and the TV issue was not addressed despite your requests. Attentive service is a priority, and we regret that your concerns were not handled promptly. We will address this with our team to ensure better responsiveness in the future. Your continued support means a lot to us, and we appreciate the opportunity to improve. We hope to have the chance to welcom... read more