Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Hung,Thank you for being our guest at Extended Stay America. We're thrilled to know that your stay was such a positive experience. Providing a welcoming and comfortable environment for our guests is always our priority, and it's wonderful to hear that we met your expectations. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Karthikeyan,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future s... read more

Business response:

Dear Alexandra,We’re glad your stay was satisfactory overall. We appreciate your feedback and regret that the breakfast options did not meet expectations. Providing a well-rounded experience is important, and we will take your comments into consideration as we look for ways to improve. Thank you for sharing your thoughts. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Kewin,Thank you for reviewing your stay at Extended Stay America. We're thrilled to hear that you had a pleasant stay with us. Creating a welcoming and comfortable environment is our top priority, and it's rewarding to know that we met your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management