Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Megan,Thank you for choosing Extended Stay America. We're thrilled to hear that you had a great experience at our hotel. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's lovely to know that we were able to meet your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Don,Thank you for sharing your feedback. We're delighted to hear that our hotel's location was convenient for accessing local attractions and amenities. We strive to provide a comfortable and accessible stay for our guests, and it's great to know we met your needs. Thank you for including Extended Stay America in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management 

Business response:

Dear VICTOR, Thank you for your feedback. We’re glad you found the hotel comfortable and quiet. We apologize for the cleanliness issues and dated appearance you noted. We’re continuously working on improvements to enhance our guests’ experiences. We appreciate your comments about the breakfast offerings and will consider your feedback as we evaluate our options. We hope you’ll stay with us again and give us the opportunity to provide a better experience. Sincerely,Hotel Management 

Business response:

Dear Edward, Thank you for sharing your feedback. We’re glad you chose to stay with us and appreciate your patience. While some aspects of your stay were not as expected, your comments are valuable as we continually work to improve our guest’s experiences. We hope you’ll consider staying with us again in the future for a more seamless visit.Sincerely,Hotel Management 

Business response:

Dear Patricia,Thank you for sharing your feedback with us. We're glad to hear that the location was convenient for you. We’re always looking for ways to enhance our guests' experience, and your input is invaluable in that process. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations.Sincerely, Hotel Management 

Business response:

Dear Noe,Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Robert,Thank you for your recent stay. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as restful as possible. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest.We hope to have you back as a guest, so we can reserve a suite that mi... read more