This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is somewhat dated and could benefit from more upkeep, but the staff is friendly and welcoming, and the area feels safe. Given the reasonable price, I feel this hotel offers good value overall.
Business response:
Dear Yuki, Thank you for being our guest. Please accept our apologies for any discomfort caused. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. On the positive side, it is nice to know you were pleased with the friendly staff and decent price and had a pleasant stay. Thank you again for sharing your sinc... read more
Good first impression! Comfortable and spacious! I actually have never stayed at one so it was as good first time. Concierge people were nice as well!
Little disappointed I usually stay here when in Houston, but this visit was less than good. No water pressure in shower, there were bugs in bathroom and counter tops
Business response:
Dear Jef, Thank you for being our guest. We are sorry to read about your experience this time. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms. However, the room mentioned will be professionally inspected as a precaution. Thank you again for bringing this to our attention. Our front desk team is always there to assist you and improve your time with us. On the other hand, it is nice to know you trust our brand for your travel needs and had an overall satisfactory time. Pl... read more
Great
Business response:
Dear Robert, Thank you for trusting our brand, Extended Stay America, while you are in the city and taking the time to share your feedback with us. We are glad to learn that you enjoyed your time and that everything was to your satisfaction. Please return soon for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.