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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Weekend trip Overall, hotel service was good. Friendly staff and room was in good condition. I would stay here again.
Good stay
Basic but good service. WE stayed here for the NCAA tournament. It is a comfortable place but very basic. I asked for hair conditioner and they did not have any. Our A/C went out on the first day there but the maintenance guy Sergio (if i remember his name correctly) replaced it in 5 minutes and was so pleasant. There are restaurants within 5 minutes walk, one being a Twin Peaks which was great for watching sporting events on TV
Business response:
Dear HENRY, Thank you for staying at Extended Stay America during your recent trip to Houston. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to restaurants was perfect for your visit. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries availabl... read more
I like how quiet it is. Doesnt seem to be alot of traffic. Its close to everyhthing and very accessible However, the only thing I didnt like is ther order in the rooms upon first entry. Smells like food or just outdateness. Also I did see a 1 roach and 2 dead ones. That has now forced me to not stay here moving foward.
Business response:
Dear Kendall, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our location's quietness and convenience, we apologize for not meeting your expectation with the guest room. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ... read more
Clean room.
Business response:
Dear Darrell, Thank you for choosing Extended Stay America and sharing your review. We aim to deliver an exceptional experience for every guest staying with us. Therefore, we are pleased we made this possible with our clean accommodations. Our housekeeping team would be delighted to hear our guest noticed their efforts. It was a pleasure hosting your visit. We look forward to welcoming you back for another flawless stay.Sincerely,Hotel Management
Location and price were great. That staff was very courteous and professional. Hallway smells weren’t great.
No shower.. yuk Hotel is a bit older but you can tell they are trying to update. It was clean and cool (nice since it warm and sticky outside). There were no extras(make sure to request things for the kitchen, they are not in the room). Major problem was the shower did not work. Was a very unpleasant surprise that we could not shower. We only stayed one night so didn't know until the morning and to late to try to move rooms. But i hate going through a day unclean. Yuk. No fun. Did tell front desk, but no response from them.
Business response:
Dear Cheryl, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,591 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.