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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to be renovated !
Business response:
Dear Eden,Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our accommodation and services. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Sabrina was very helpful.
Check-in this time was fine. But the rooms need a huge makeover and sprayed for cockroaches. Found at least 4 in my room and those are the ones I could see. Cheap for a one night stay, but am going to upgrade next time.
Didn't know what to expect..after loosing the comforts from home due to the storm..Because it was our first time.However,.The accomodations for 3 O'clock checkin went super smooth. Our room was ready, with all the extra kitchen items needed to cook if we needed to.. Definitely returning. Thanks to the Management, and staff.
Not a bad place. Staff was nice and supportive. Older property..needs a little upgrade. Great location with many good restaurants nearby.
Know what you are getting. Most of the other guests live there and they smoke in the hotel. The hallways smelled like a mix of cigarette and pot smoke. Once I was in my room, I did not notice the smell quite as much and the place was very quiet. There is a kitchen in the room (very nice!) but you need to bring you own cookware. Staff was really nice, especially considering they were also getting folks in from the latest hurricane throughout the time I was there. I also had no hot water but the shower fixtures were old so I m... read more
Business response:
Dear Jessica,We're glad you appreciate our in-room kitchen and staff services; however, we regret falling short of your expectations in some areas. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Additionally, to ensure cleanliness, our kitchenware and amenities are kept at the front desk, and our team is happy to deliver them to the guest's suite when needed. We are committed to providing outstanding serv... read more
Great place
Business response:
Dear Megan,Thank you for choosing Extended Stay America. We're thrilled to hear that you had a great experience at our hotel. Our team works hard to provide a comfortable and enjoyable stay for all our guests, and it's lovely to know that we were able to meet your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.