Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Dear Joe, Thank you for taking the time to share a review about your recent visit. We regret to learn about the inconvenience caused by the bathtub and our failure to address this concern while you were still with us. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We hope you consider giving us another opportunity to provide you with the seamless experience you should have received on this visit.Si... read more

Business response:

Dear Andreas, Thank you for writing such an excellent review of our hotel! We appreciate your kind remarks about our convenient location close to the museum and various restaurants and shopping. We receive many great compliments about our site, so we are glad this made your stay perfect. All of us at Extended Stay America appreciate your visit and look forward to seeing you again.Sincerely,Hotel Management 

Business response:

Dear Susan, We appreciate you taking the time to tell us about your stay. We are pleased you liked our hotel and amenities, although we are very sorry you were unhappy with your concern about the smell in the room. We will discuss your concerns with the appropriate team members to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management 

Business response:

Dear Guest, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry for the difficulties with the elevator. Thank you for your valuable feedback; Our maintenance team is already addressing this concern. Please give us the opportunity to provid... read more

Business response:

Dear Beatriz, Thank you for your review and for letting us know what you enjoyed most about your visit. However, we are sorry for the concerns with your room, and we appreciate you bringing this to our attention. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Sincerely,Hotel Management