This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy highway noise...use earplugs for better sleep. Room and bed was comfortable...bathroom was okay. No handsoap provided.
Business response:
Dear Quoc Lap, thank you for being our guest and letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to serve our guests better. We are happy to know that you liked the comfort of your room. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this vi... read more
It is close to Rice University.
Business response:
Thank you for including Extended Stay America in your travel plans. We are thrilled to know that our location was perfect for your needs and that you were satisfied with your stay with us. It was a pleasure hosting you here, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Outstanding effort by Front Desk Manager. I arrived 2 hours early and he made an extra effort to locate a room to check me in. When I left for my meeting, he was cleaning and disinfecting lobby area. Well Done!!!
Business response:
Richard, thank you for sharing your experience at Extended Stay America. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Comfortable stay
Business response:
Clay, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
This is an older low quality hotel for the price. Smelly hallways. Low quality furniture in unit. No closet instead a sheet is used to cover open closet area. Stains on bed sheets. Worn out carpet. Found a 3 star hotel fee dollars cheaper next day
Business response:
Gary, thank you for your honest evaluation. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Houston Heart Location is perfect for us as it is near downtown and the museum district and good restaurants.
Business response:
Margaret, thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to the museum district and good restaurants. Thank you for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,679 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.