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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Extended Stay America Hotel Houston - Greenway Plaza is located at 2330 Southwest Fwy, Houston, TX. This location is in the Greenway - Upper Kirby neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was newly renovated but they kept the old tubs and restroom just felt dirty and old. Fresh paint in rooms but the place still felt dated. It looks to me that this was an old hotel that just got rebranded but have not fully renovated the rooms. It was just ok. Staff was very friendly and area felt safe. A little more updating to be up to par to the rest of their own hotels.
Business response:
David, thank you for staying with us. The safety of our guests is our utmost priority, so we are happy to read your comments. We are also glad your overall stay with us was pleasant and that you liked the service from our staff. However, we regret you were not fully satisfied with our renovated property and are sorry for the cleanliness issue in your suite. We will share your feedback with our housekeeping team to ensure such oversights do not happen again. We hope you will return so we can make it up to you. Sincerely, Hote... read more
I had a reservation at another hotel that was in such dilapidated condition that I ended up staying here. The first room, there was hair (like someone had a haircut) in the sink. Lifted the mattress and looked unclean. I cant say what type of insects or debris but reading more than one review that mentioned roaches on the property... thing is, the girl (she looked young and was in training) was extremely friendly and helpful, that is why I gave the property a three. It was decent. I was moves to another room which was decent... read more
Business response:
Jamaal, thank you for reviewing your stay at Extended Stay America. We are glad you were pleased with most aspects of your stay and that you enjoyed the service our associates delivered. It will be our pleasure to share your kind compliments with our team. However, we regret not meeting some of your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We appreciate your kind comments. Please come and... read more
nice place will stay there again
Business response:
Art, thank you for choosing Extended Stay America and taking the time to share your review. We are delighted to know you loved your overall experience and that you are excited about returning. We look forward to exceeding your expectations once again. Sincerely, Hotel Management
Noisy highway noise...use earplugs for better sleep. Room and bed was comfortable...bathroom was okay. No handsoap provided.
Business response:
Dear Quoc Lap, thank you for being our guest and letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to serve our guests better. We are happy to know that you liked the comfort of your room. Thank you again for your feedback, and we hope you will come back to experience our hotel the way you should have during this vi... read more
It is close to Rice University.
Business response:
Thank you for including Extended Stay America in your travel plans. We are thrilled to know that our location was perfect for your needs and that you were satisfied with your stay with us. It was a pleasure hosting you here, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Outstanding effort by Front Desk Manager. I arrived 2 hours early and he made an extra effort to locate a room to check me in. When I left for my meeting, he was cleaning and disinfecting lobby area. Well Done!!!
Business response:
Richard, thank you for sharing your experience at Extended Stay America. Our staff is committed to providing excellent service, and they will be happy to know their efforts helped make your stay a great one. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Comfortable stay
Business response:
Clay, thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 4.2 star rating with 1,721 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.