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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s ok. Nothing special, you get what you pay for. I would have given a better review, but I stayed 4 days and they never serviced my room, ever, no new towels, didn’t empty trash nothing. Breakfast was coffee and individually wrapped muffins on a cabinet by the front door. It was relatively clean, quite and everything worked.
Business response:
Dear Charles, We sincerely apologize for the inconvenience you experienced during your stay. Regrettably, our housekeeping service is provided on a weekly basis; however, these services are always available for a nominal fee upon request. We apologize for any lack of information regarding this matter. We appreciate your acknowledgment of the cleanliness and functionality of the facilities. Please know that your comments are valuable to us, and we will use them to enhance our services for future guests. Thank you for bringing... read more
I like the location close to hospital.
Business response:
Dear Marilyn, Thank you for writing a review of our hotel. It is good to know you were pleased with the services and had a good stay at the convenient location close to the hospital. Please return for another outstanding time at Extended Stay America.Sincerely,Hotel Management
Clean room, friendly staff. Hallway on 3rd floor smelled highly of weed.
Business response:
Dear Amy, Thank you for posting such kind comments about our hotel. We are glad that you were pleased with your clean room and staff services. We hope you had an overall positive stay. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
There was someone very intimidating just standing in the lobby next to the check in area. There was also a couple who came to the front desk to cancel their booking before staying there or even checking into their room. They said they smelled marajuana in the elevator and didn’t want to stay there. Room was clean enough, but definitely wouldn’t stay here again
Business response:
Dear David, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your comments remind us that there is always room for improvement, and we will review your feedback with the appropriate individuals. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management
Old, not updated hotel, rooms smell bad, bathrooms are awful with bathtub desperately need to be updated. Awful hotel. Never again at this location. My queen bed slants down on right side. Terrible!!!
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.