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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very polite n helpful, nice n clean n safe surrounding.
Great location and affordable for our situation. Rooms were adequate but old and could use an update.
Business response:
Dear Jeff, Thank you for your excellent review of Extended Stay America and for pointing out our convenient location. We work hard to ensure our guests have a comfortable and memorable stay with us. Thank you again for your feedback; we hope to see you again soon.Sincerely,Hotel Management
Amazing!
Just issues with the key card , i kept having to have recorded on a regular basis
Business response:
Dear Joey, Thank you for selecting our Extended Stay America and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional. However, we are sorry for the issues with the keycard. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely,Hotel Management
Hotel review This hotel experience was very nice. While the hotel was not elaborate or elegant by any means, it was comfortable and close to restaurants and stores and it was close to my destination so it worked out fine. Also, the staff was very accommodating and there was a nice couple of snack machines and soda machine and laundry, and also in the room was a kitchen with a small stove and microwave and a nice size refrigerator. All in all, I would give this five stars and I would definitely come back and stay here again. ... read more
Once we checked in, there was a card saying if you want dishes or silverware or other normal items you'd expect in an Extended Stay, you had to call the front desk. Never answered. Went down to the front desk and said I wanted these items and they said they were all gone. Also, Pet Fee wasn't stipulated on the website... just Pet Friendly.
Business response:
Dear David, Thank you for being our guest. It is glad that you had a pleasant stay. However, please accept our apologies for the inconvenience caused to you. Our front desk team is always available to help guests, and we are sorry this did not happen in your case and your concerns were not resolved to your satisfaction. We will instruct our front desk to prepare the stock of supplies for our guests, as providing all complimentary amenities is every guest's right. Please allow us to review with the staff to know what went wro... read more
Great Stay Everything was clean and comfortable. Great location to get to anywwhere in Houston.
Business response:
Dear Guest, Thank you for your positive feedback on your recent stay at Extended Stay America. We're thrilled to hear that you found our accommodations clean and comfortable and that our location in Houston was convenient for your needs. We hope to host you again for another fantastic stay in the future.Sincerely,Hotel Management
Pros: The staff were so friendly and kind. The room was clean and comfortable. I needed a hotel room for a couple of nights while waiting for my housing to be ready, so it was fine for my needs. The kitchenette was convenient and the room was a good size with anything you might need. Cons: The room did have a very strong smell of food and marijuana. The breakfast offered was not very good - a muffin or a granola bar.
Business response:
Dear Stephany, We appreciate you choosing us and for taking the time to leave your feedback. It was great to read about the enjoyable aspects of your visit, and we are glad we met most of your expectations. However, we apologize for your difficulties with the cleanliness and breakfast during your stay. Your review will be discussed with our associates as we focus on providing exceptional guest experiences. We appreciate your comments and hope to have another opportunity to welcome you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,704 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.