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Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
- Hotels
- Houston, TX
About this business
Location details
2330 Southwest Fwy., Houston, TX, 77098, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff were awesome AF. The stay was comfortable and clean. Had great amenities. I ordered instacart so o could spend more $ at restaurants
The hotel and room were fine for the price, but our room had a strong burned popcorn smell which permeated our clothing. We were able to walk a few blocks to several fun restaurants and the Texas School of Wine (for a scheduled tasting class).
Business response:
Dear Susan, We appreciate you taking the time to tell us about your stay. We are pleased you liked our hotel and amenities, although we are very sorry you were unhappy with your concern about the smell in the room. We will discuss your concerns with the appropriate team members to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. We hope you will give us another try so we can provide you with a much-improved experience.Sincerely,Hotel Management
Hallways smelled. Stairwell was dirty and smelled. Elevator was out of service.
Business response:
Dear Guest, On behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry for the difficulties with the elevator. Thank you for your valuable feedback; Our maintenance team is already addressing this concern. Please give us the opportunity to provid... read more
Elevator wasnt working
Business response:
Dear Beatriz, Thank you for your review and for letting us know what you enjoyed most about your visit. However, we are sorry for the concerns with your room, and we appreciate you bringing this to our attention. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again to show you our dedication to exceptional hospitality.Sincerely,Hotel Management
The property could use some tic. Broken light in the room, telephone didn't work. Seems like some guest were actually residents, but these are tough times, so I get it. Noisy guests above me, but didn't feel like walking down to the front desk at 3:30am, since my phone didn't work. Location is great, close to so much stuff and freeway access. Need some unsweetened creamer provided..for those people who don't want to contribute the fattening of America...seriously, just even little cups of creamer...forced me to have to go to... read more
Business response:
Dear neil, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - Greenway Plaza
How is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza rated?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza has a 3.4 star rating with 2,735 reviews.
When is Extended Stay America - Houston - Med. Ctr. - Greenway Plaza open?
Extended Stay America - Houston - Med. Ctr. - Greenway Plaza is open now. It will close tomorrow at 12:00 a.m.