Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Efrén, thank you for your review. Although you had an overall pleasant stay with us, we are sorry for the issues you encountered. Kindly know, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. We regret if this was not communicated to you upon check-in. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management 

Business response:

Daniel, we are glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for making us your preferred choice every time you visit the area. We are sorry there was no hot water available and regret the disappointment it caused. Your feedback has been discussed with our team so that it can be addressed. We hope this will not deter you from choosing us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for your disappointment with the room you requested was not available and regret the inconvenience caused. We hope you will choose us again in the future and will try our best to provide you with the suite that best meets your needs. Sincerely, Hotel Management 

Business response:

Juan, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Andre, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Miquel, thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It was a pleasure to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you once again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management