Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Ruben, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Nelda, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We will also be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay! We are glad you loved our property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. We hope to see you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Marquita, thank you for reviewing your experience at our hotel. Although you had an overall satisfactory stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your feedback about the breakfast specifics will help our Brand Leaders to improve our product offerings. We hope to have an opportunity to host you in the future. Sincerely, Hotel Management 

Business response:

Michael, thank you for staying with us and leaving a review of your experience. It was a pleasure to know you liked not only our courteous associates but also our convenience to many exciting destinations which made your stay memorable. On behalf of everyone at Extended Stay America, we invite you for another visit. Sincerely, Hotel Management 

Business response:

Heather, thank you for visiting Extended Stay America and for your wonderful rating. We are delighted you had an excellent experience with us. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management