Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Thank you for your review. We are sorry for the issues you had in your bathroom and regret the inconvenience it caused. Your feedback will be shared with our maintenance team for review and action. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Terrence, thank you for choosing Extended Stay America. We are pleased everything went well for you during your visit and that our wonderful location made it even better. We appreciate your feedback and hope to see you again soon on your next trip this way. Sincerely, Hotel Management 

Business response:

Donald, thank you for your review. We are sorry for the issues you encountered in your suite. We will share your valuable comments regarding the condition of your room with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Until that, your concerns will be shared with our maintenance team for review and action. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We apologize for the bad odor coming from the carpet and that this put a damper on your stay. We appreciate you bringing this to our attention and want to assure you we are working to address these issues. We also regret the disappointment you had with our complimentary grab-and-go breakfast. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Fernando, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. We are also glad you liked your comfortable room and our convenient location close to a variety of restaurants and the highway. However, we regret the cleanliness issues you faced while you were here. We take great pride in the service, cleanliness, and maintenance of our property, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely,... read more

Business response:

Lauren, thank you for your review and for choosing us for your accommodations. Please accept our apology for your less than satisfactory stay due to some housekeeping service issues with your room. We take concerns like this and use them for learning purposes so we can better our services to all of our guests. We have shared your comments with our head of housekeeping and staff and have taken action to ensure we do not repeat these service issues again. We also regret the disappointment you had with our grab-and-go breakfast... read more