Extended Stay America - Houston - Med. Ctr. - Greenway Plaza

Business response:

Adriana, thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay, and our location close to MD Anderson was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tim, thank you for your review. Although you liked our convenient location, we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We appreciate you being our guest and hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay. We are sorry you were unaware of our hotel policies and regret the inconvenience caused. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Tha... read more

Business response:

Sonia, thank you for being our guest at Extended Stay America. We are glad to know you enjoyed our ideal location and that you had a nice time here. However, we are sorry for the housekeeping service issue you encountered. Your feedback has been shared with the appropriate team so that we can improve our service going forward. Thanks again, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Jimmy, thank you for staying at our hotel. We are sorry for the disappointment you had with our housekeeping policy and regret the noisy refrigerator in your room. We have shared your feedback with the maintenance team to review and rectify this problem immediately. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met your expectations and that you enjoyed our ideal location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, spacious parking, and comfortable suites with a well-equipped kitchen. It was a pleasure serving you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star review of Extended Stay America. We are very happy to know you had an excellent stay and that our courteous associates left a remarkable impression by delivering you exemplary service. Your compliments are shared with our team. Thank you once again for being our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent visit. We are glad you had an overall pleasant stay, and you found us to be a great value. It is also nice to know you liked our well-equipped kitchen. We appreciate you being our guest and hope to see you again soon on your next trip this way. Sincerely, Hotel Management