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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will not stay at this hotel again The hotel had roaches. Whenever we needed towels, they never had any available.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Great place to stay
Business response:
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Decent stay The check in was easy n all the staff very friendly. Unfortunately our room had roaches ...we let the staff know n they took information n said try n get usin a different room the next day..we bought bug traps n put out..i was uncomfortable Unfortunately...The staff got a hold of us on changing rooms but it was our last night ao we declined n let them know we had put the roach traps out...the building needs ro be updated n some good deep cleaning but the staff n area was good..
Business response:
Stacy, thank you for taking the time to share your feedback. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we apologize for the concerns you had with your room. We will share your comments with our pest control provider and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Running, loud talking, doors slamming at midnight.
Business response:
Thank you for your review. We are sorry for the noise issue you experienced and regret the inconvenience caused. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Toilet sometimes did not flush or refill tank, I had to remove lid to correct things. Bed not comfortable. Breakfast bar was very minimal in selections. Staff were friendly and helpful.
Business response:
Thank you for being our guest. We are glad to read you had an overall pleasant visit and liked the service provided by our service. However, we are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Also, we are disappointed you were not happy with the bedding which impacted you getting a restful night's sleep. We value our guests'... read more
The hotel has promise, but the place is worn. Clean, but worn. The whole place is in need of an upgrade (halls, rooms, stairwells, etc...). The cost difference - for me - wasn't that great to stay in a nicer place around the corner and I will next time I'm down at MD Anderson.
Business response:
We have taken notes of your observations regarding the need to update and renovate, and we are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping our facilities clean, fresh, and up to date throughout our hotel. Thank you again for taking the time to share your sincere observations, and we hope to have the opportunity of welcoming you back soon! Sincerely, Hotel Management
Very close to MD Anderson, Mays Clinic where I have to go for dr appointment.
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you found our location ideal for your needs. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,622 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.