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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very friendly. Updates need to be completed...several cosmetic issues & heater had to be replaced in our room as it completely quit working. Changing up breakfast items would be appreciated also.
Business response:
Melanie, thank you for making Extended Stay America a part of your travel plans. We are glad you were pleased with the service our associates delivered and that you had a pleasant stay overall. However, we regret not meeting your expectations with the breakfast offerings and apologize for your inconvenience with the in-room amenities. We will review this with the appropriate individuals and make sure we prevent such reoccurrences. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soo... read more
Amazing Staff The property was clean and warm on the cold days that we stayed. The staff was amazing and so helpful with all of our needs. I recommend staying there.
Alexis and the front desk are very nice and helfull I enjoy my stay
Business response:
Thank you for the outstanding review. We were delighted to read how much you enjoyed your stay and that our devoted front desk staff took excellent care of you. We will be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon. Sincerely, Hotel Management
Pésimo servicio Pésimo nunca se limpió el cuarto y arriba del refrigerador había cucarachas muertas, pedimos toallas y se molestaron, lo único bueno es la ubicación
Business response:
Nelson, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Black Mold This was a last minute stay for upcoming doctors appointments. The room rate was good but the bathroom had mold as well as the pullout bed was covered with disgusting black mold all over the mattress. The shuttle service was a plus and the drivers were very polite and helpful. I also requested a bottom floor and was provided 3rd floor which was inconvenient for my dad after his appointments. Will not recommend this location.
Business response:
Brenda, thank you for being our guest. Please accept our apologies for not being able to accommodate you as per your needs and also for the cleanliness issues you had with your room. Your concerns have been discussed with our housekeeping team to make sure this does not happen again. We hope to have another opportunity to make your next visit a much better one. Sincerely, Hotel Management
I'll will choose this again
Business response:
KC, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to welcome you back for a perfect visit. Sincerely, Hotel Management
Wonderful
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.