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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely convenient to MD Anderson Hospital
Business response:
Thank you for choosing Extended Stay America and for taking the time to post a review. We are glad our location worked well for you and that you loved all aspects of our hotel. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Smoking Everything was great...except we did smell cigarettes in the second floor..so somehow people where bypassing smoking in rooms...better preventive measures are needed for smokers who bypass the mo smoking rules
Business response:
Jose, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to Extended Stay America. Sincerely, Hotel Management
Needs remodel This could be a nice hotel if remolded. It is old and musty smelling, rusted appliances, just needs a new life. Location is excellent and staff was very good!
Business response:
Pamela, thank you for sharing your evaluation. We are glad you liked our cordial associates and the convenient location. However, we regret you were not entirely satisfied with the quality and condition of our accommodations. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience and we have taken note of your comments. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Outdated and not very clean The price for the location is excellent but I was surprised at how outdated and not clean this hotel is. The rugs from the hallways to the room seemed like they don't get cleaned as often as they should. Only one bed had a blanket and the soap at the sink was so old I had to scrape the outer dried up layer to make some foam. Of the 2 mattresses, 1 was ok but the springs could be felt on the other one. I tried using the pulled out mattress but i was disgusted at finding cereal and other crap on it.... read more
Business response:
Ernesto, thank you for writing a review. We are disappointed to read that your stay was less than satisfactory. We apologize for the inconvenience you had in your room due to the housekeeping and maintenance issues you mentioned. We will share your comments with our team so they can take the necessary actions and be more diligent moving forward. We value you as our guest and hope you will stay with us again. Sincerely, Hotel Management
The Front desk personnel were the best super helpful and great people all around. Wish I could remember the girls name she was cool.
Business response:
Thank you for the generous review of Extended Stay America. We are delighted to know you loved our front desk associates and were impressed with the quality of service you received. Your compliments will surely be shared with our team. We value your business and look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
We stayed at the hotel for my sons surgery which was being done down the street at the Children’s hospital and the staff was so nice. They really made us feel welcomed and we'll definitely be staying there more often. Everything was so clean.
Business response:
Jennifer, thank you for staying at Extended Stay America while you were here for your son's surgery. It was a pleasure to know our diligent associates delivered nothing but excellent hospitality that made for a comfortable experience. Your recognition is appreciated, and we hope to be of your service in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,622 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.