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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was taking a friend to the MD Anderson cancer hospital for treatment, and this motel is just across the street from it. It couldn't have been in any more convenient, for the patient or for me! The beds were comfortable, and the room was large, with a recliner, couch, and kitchen. There wasn't a coffee maker, however. I should've carried a cup and some Folger's coffee singles. Because of covid, I was told there'd be no amenities in the breakfast area until JULY, and I'd have to go to a convenience store for coffee in the mo... read more
Business response:
Thank you for choosing Extended Stay America while here for your friend's treatment. It is our pleasure to offer comfortable accommodations, thoughtful hospitality, and an ideal location at an excellent price. We wish your loved one a speedy recovery and look forward to welcoming you back soon. Sincerely, Hotel Management
So-so The desk clerk was unhelpful multiple times. For ex., she gave us 2 keys, neither of which worked, which left us standing out in a rain trying to get in a side door with a bunch of luggage.
Business response:
Robert, thank you for your review. We are sorry you did not experience the best of our front desk staff and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
This property was a great value and included a kitchenette with a full sized refrigerator. The unit was spacious and had great water pressure in the shower. Down sides are some neighboring rooms were loud and we had to call the front desk. They did address the problem. The front desk staff seemed overworked, and they ran out of clean towels and we had to wait for a few hours to get fresh towels. Front desk also closed from 11pm until 7am. Sometimes was hard to reach the front desk even during business hours as I think they h... read more
The carpet was absolutely horrible. The elevator broke and when I spoke to the lady at the desk that evening she wasn’t sure if anyone had called the company we would have to wait until the day shift came on. My husband has lung cancer the trip is hard enough.
Business response:
Terry, thank you for taking the time to share your review. It was disturbing to read about your experience at our hotel and regret the problems mentioned. This is not the impression we like our guests to leave with. We understand your frustration and will share your comments appropriately to better serve our guests. We would love the opportunity to provide you with the hospitality you and your husband should have experienced during this stay. Sincerely, Hotel Management
Good option near Med Center Clean and convenient. No coffee maker or utensils but everything else you need to stay for several days.
Business response:
Carol, thank you for selecting Extended Stay America and sharing your review. We are delighted to know you had a comfortable stay at our well-maintained property and that you liked our service and accommodations. We invite you to revisit our property on a future date. Sincerely, Hotel Management
good refrigerator Just wanted a quick, inexpensive stay for the night. I like the full size refrigerators that they have.
Business response:
Armando, thank you for selecting Extended Stay America and reviewing us online. We are delighted you liked our affordable price and had a comfortable stay in your well-equipped suite. We invite you to revisit us soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,761 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.