This profile has been claimed by the business owner or representative.
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is very close to the MD Anderson facitlity.
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our proximity to the MD Anderson facility. However, we are sorry if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Needed coffee in morning
Business response:
Diana, thank you for being our guest at Extended Stay America. We are happy to know you had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The fact they didn’t have extra blankets we had forgotten ours. I’ll just be glad when everything get back to normal.
Business response:
Thank you for being a guest at our hotel and sharing your comments. While we are glad to see your kind rating, we regret knowing the lack of blankets impacted your stay. We hope your stay was pleasant and that you will reselect Extended Stay America. Sincerely, Hotel Management
Location was perfect for our trip as it was only 5 mins away from Methodist Hospital. The front desk staff, Ms. Norma and Ms. Alexis, were so helpful and kind. But the rooms needed a little more TLC. Restrooms and floors were not clean also, we shared our room with small roaches.
Business response:
Thank you for being our guest. We are happy to know you found our location ideal for your needs and were impressed by the service provided by Norma and Alexis. We will be sure to share your compliments with them. However, we are sorry the cleanliness of our room was not to your expectations. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Ma... read more
We purposefully stayed at this particular property because it had a kitchen and all the supplies that we needed. There was no where on the website that explained that we needed to order the supplies we needed ahead of time. We got there with our food and we're told there were no utensils not even a coffee pot in the room. The property also said that there would be a complimentary breakfast. We were also told at the time of check-in that there was no breakfast due to covid
Business response:
Thank you for being our guest. We are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forwar... read more
Lacking and smells Tub was badly stained and no shower curtain. Room smelled very bad when first walked in. Recliner broken would not recline. Requested a few dishes for dinner and was told that probably not gonna get any, then they managed to provide 2 plates, 2 forks and 1 spoon. No cups or glasses. No Kleenex in the room. This was a trip for medical appointments.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,716 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.