Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with u... read more

Business response:

Gabriela, thank you for being a guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Paula, thank you for being our guest. We are pleased you liked our pet-friendly feature, but we are sorry for not meeting all of your expectations. We value your business and invite you to stay with us the next time you visit this area for a much better experience. Sincerely, Hotel Management 

Business response:

Nancy, thank you for being our guest at Extended Stay America. We are glad you had a pleasant time with us and that you were impressed with the cleanliness of our property. We value your observation and have taken note of it. Thank you for staying with us, and we look forward to your next stay. Sincerely, Hotel Management 

Business response:

Matthew, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Matthew, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Marti, welcome back to Extended Stay America! Thank you for the positive remarks about your experience here and how much you enjoy our hospitality. We agree, it really is our staff that makes our hotel what it is. We are glad that our location is ideal for you, and hope your husband is doing better. It is always a pleasure to serve you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management