Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Thank you for sharing your review of Extended Stay America. It was a pleasure knowing you enjoyed the comfort of your room and that you liked our calm atmosphere which made your stay a relaxing one. Your rating is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Brandi, we are delighted you had a great stay at Extended Stay America. However, we are sorry for the maintenance issues you encountered with the dishwasher and the floor of the bathroom. We will share your concerns with the appropriate team so they can review and action. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Crystal, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Leonel, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management 

Business response:

Dorothy, thank you for staying at Extended Stay America. We are glad you loved the ambiance of our hotel and had a great stay. Please note, kitchenware is available at the front desk to ensure cleanliness. We will remind our staff to communicate this more clearly going forward. We are delighted you included us in your travel plans and look forward to welcoming you again. Sincerely, Hotel Management 

Business response:

Sharolyn, thank you for being a guest at Extended Stay America. It is a pleasure to know our convenient location was the highlight of your stay which made your experience an excellent one. Thank you once again for your five-star review, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Karen, thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an overall enjoyable, pleasant stay and our convenient location close to restaurants was perfect for your needs. However, we regret our grab-and-go breakfast was not to your liking. We look forward to welcoming you back! Sincerely, Hotel Management