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Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
- Hotels
- Houston, TX
About this business
Location details
1301 S. Braeswood Blvd., Houston, TX, 77030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
would certainly stay here again. We were surprised by the condition of this motel. Much, much better than the last one we were at. The place was very clean, well arranged, nice and quiet at night. Really an excellent place to stay.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and liked our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
We got the room for two days and went to go ask for extra blanket and they said they didn’t have any the. We went for new towels and the lady in desk was rude overall and told us they could not exchange the towels for the next day so we had to dry off with a shirt we left early that day and went to go get a room in another hotel
Business response:
Josue, thank you for your review. We are sorry for the unpleasant stay you had with us and even more distressing is the fact that you did not experience the best from one of our associates. Your feedback will be shared with the appropriate individual to make sure we are consistent with our service delivery. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Room is clean....but when ai got to the room, window was broken and lock broken. Someone came up to fix window but lock was not resolved while I was there.
Business response:
Thank you for reviewing Extended Stay America. We are happy to know you had an overall pleasant stay and were impressed with our clean accommodations. However, we are sorry for the maintenance issues you encountered in your suite and that we were unable to resolve it to your satisfaction. Your feedback has been shared with our team to ensure we are consistent with our service delivery. We hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Buggy Too many cockroaches and there was some kind of food residue on the outside of the fridge. Didn’t look like it’d been thoroughly clean.
Business response:
Abigail, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Dennis, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
one night stay Over all it was good, when we got to our room it wasn’t ready. The burners on the stove was on the counter, cushions for the couch was on the floor and the cabinets was left open.
Business response:
Thank you for the review. Although you had an overall pleasant stay, we apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. Your feedback will be shared with our housekeeping team for review and action. We appreciate you being our guest and hope you will stay with us again in the future for a better experience. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Alice, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.
How is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. rated?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. has a 4.2 star rating with 1,762 reviews.
When is Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. open?
Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd. is open now. It will close tomorrow at 12:00 a.m.