Extended Stay America - Houston - Med. Ctr. - NRG Park - Braeswood Blvd.

Business response:

Thank you for choosing to stay at Extended Stay America. We are happy you had an enjoyable stay, and our convenient location was perfect for your needs. It was a pleasure having you as our guest, and we look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us at Extended Stay America. We are delighted to know our prime location worked well for you and that the service you received from our superb associates met all your expectations. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Marlin, thank you for reviewing your stay with us at Extended Stay America. We are glad to know you liked your well-equipped room and that overall you had a pleasant time while you were here. Kindly note, kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with u... read more

Business response:

Gabriela, thank you for being a guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Paula, thank you for being our guest. We are pleased you liked our pet-friendly feature, but we are sorry for not meeting all of your expectations. We value your business and invite you to stay with us the next time you visit this area for a much better experience. Sincerely, Hotel Management 

Business response:

Nancy, thank you for being our guest at Extended Stay America. We are glad you had a pleasant time with us and that you were impressed with the cleanliness of our property. We value your observation and have taken note of it. Thank you for staying with us, and we look forward to your next stay. Sincerely, Hotel Management